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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,954 Reviews
Call Service Center (888) 433-2764

1,954 Reviews of Ken Ganley Ford Parma - Service Center

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May 21, 2025

They provided me a way to get my vehicle to the dealership and did the expected service. No complaints! Just a big kudos to the team involved with this service visit. Thanks! More

by DEBBIEGREENEY55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris 'Bubba" Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 21, 2025

George took care of the issues and handled it with grace. He and Dave work with the customer politely and friendly. More

by JKENNY16
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 21, 2025

Service was performed and progress was given to me while I was waiting. Very comfortable, waiting room as well. More

by numbernine.wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2025 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

May 21, 2025

Quick and thorough service. Tool carne.of.me.without a scheduled appointment on lastn Monday More

by kenbr5495
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2025 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 21, 2025

The best service in town they no how to treat you I tell all my Frend and family I Ben here before they carry on I will be back I have two flat bed thank More

by myford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2025 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

May 21, 2025

I was a little unhappy with the wheels that were on the car. But george and Bubba did everything to make me happy. I just had noticed the wheels when I first got the car. More

by Savagewinos
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Hadgigeorgiou
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May 21, 2025 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

May 20, 2025

Dylan was great is diagnosing the problem with the front end of my ford escape More

by Kenochev57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2025 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

May 23, 2025 -

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. If you have any further questions, please give us a call. We're always happy to help!

May 20, 2025

Thanks to Dave, we fixed the problem with my wife’s Transit Connect, all is good again. More

by gtrcom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2025 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

May 20, 2025

Very good to work with. Quick to handle the transactuon.clean friendly location close..clean More

by lauea1us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 19, 2025

Dave Noga was very helpful and kept me in the loop with work done and timeframe needed for it. Work was done quickly after I got my Escape taken in. More

by bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2025 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

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