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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,562 Reviews
Call Service Center (888) 433-2764

1,562 Reviews of Ken Ganley Ford Parma - Service Center

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December 18, 2024

Dave in your service department was great and service was the top of the line if more was like Dave as service advisor your services group would be great More

by TBUMGARNER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

Dec 21, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! Please don't hesitate to reach out if there's anything additional we can do for you.

December 18, 2024

The service was very good and successful. Thank you for your service and support Wishing you all a very merry Christmas and a happy New Year!🎄🎅 More

by tonykozak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Ken Ganley Ford Parma responded

Thank you, Tony! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

Dec 21, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 18, 2024

Great experience, first time at this dealership. And I will be back for future service. More

by Barb S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure who helped me but he did say it was his first day at this dealership
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Dec 19, 2024 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department, Barb! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

Dec 21, 2024 -

Ken Ganley Ford Parma responded

Hi Barb, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 14, 2024

Very friendly, made my experience painless with no run arounds.I would definitely recommend to anyone More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
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Dec 14, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review, Mike. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

December 14, 2024

I have nothing but good things to say about Ken Ganley Ford Parma. Good service, no long wait time and Dave Moga took good care of me. More

by Scott C Hunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2024 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience, Scott! We sincerely value your business and look forward to your next visit.

December 14, 2024

I have nothing but good things to say about Ken Ganley Ford Parma. Good service, no long wait and Dave Moga took good care of me More

by Scott C Hunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2024 -

Ken Ganley Ford Parma responded

Hello Scott, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

December 14, 2024

We are satisfied. George was very nice and explained the process. Tell the mechanic Thank You! More

by KSASSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 14, 2024

This dealership was so amazing,got the work done right on time and great prices!! This place really save my day thank you guys for everything! Happy holidays More

by Kimberlydudley2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 14, 2024

Purchased a used car $55,000. After signature sales person would did not answer calls or messages. Vehicle failed e-check I made appointment with service after a week nothing but More

by Nothappy
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2024 -

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Dec 20, 2024 -

Ken Ganley Ford Parma responded

Hi, we are sorry that you were not satisfied with your experience at Ken Ganley Ford Parma. We would like the opportunity to address your concerns but we need to know your first & last name to be able to look up your account. Can you please reply here with your full name & phone # OR email your info to JWheatley@GanleyAuto.com thanks!

December 14, 2024

You can’t never go to the dealership without them telling you that you need this and always cost more than 500 or more. This is why I won’t be back, I spent 850.00 dollars and didn’t even get my car washed� More

by yhunt713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2024 -

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Dec 20, 2024 -

Ken Ganley Ford Parma responded

Hi Yvette, our service manager Jeremy Watson has called you a few times and left you a voicemail. We would love the opportunity to discuss this with you and try to make it right. Can you please call him back at your earliest convenience # 216-398-1300 thanks!

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