Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,810 Reviews
Call Service Center (888) 433-2764

1,810 Reviews of Ken Ganley Ford Parma - Service Center

Sort by
April 18, 2024

The work was done quickly and problem was solved. The staff did a good job. More

by WHITED16
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 18, 2024

Great place to get your car serviced. very nice people. They take very good care of you. More

by CHUBOKAS120849
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dk not know any
Report | Print
Apr 18, 2024 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 17, 2024

Other than longer than I expected, I was very pleased. Thanks for the car wash. More

by CADEDRICK50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with George and our team. We're glad to hear we delivered such a great experience!

April 17, 2024

George did a great job explaining what my car needed and how long it would take for all the work to be done. He reached out to me while I was walking and we were able to determine the best way forward. More

by MDPerodeau135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 17, 2024

Took me in without an appointment and very willing to help fix problem with my car. Very thankful for their great service More

by KEITHMARTIN1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave in service also gets 5 stars
Report | Print
Apr 17, 2024 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you, Keith. Quality customer service is always our priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma, we look forward to having you as one of our valued customers for many more years to come!

April 17, 2024

Everyone in the service department was great keep me informed on my vehicle status and explained all my concerns in detail. More

by BILLMAC357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Acker and Doug ?
Report | Print
Apr 17, 2024 -

Ken Ganley Ford Parma responded

Thank you for the five-star rating. We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience here at Ken Ganley Ford Parma.

April 16, 2024

George was great! Very helpful. My only complaint is that its quite pricey to get work done here and I was charged a 2% credit card fee which I don’t remember being ch More

by raysasylvester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Ken Ganley Ford Parma responded

Ray, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

April 16, 2024

I hear horror stories about other dealerships putting customers off to let warranties expire. Ken honored mine even though it was the last day before expiration. Thank you so much. You have won a repe More

by TOYMIOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Monske. Excellent. Got me a car to drive because I love in Ashland and got me to buy another warranty Thanks Monske
Report | Print
Apr 17, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Will and our team here at Ken Ganley Ford Parma.

April 15, 2024

Dave was my service manager and he was exceptionally helpful and kind. I would use this business again. More

by TINASHAREE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Report | Print
Apr 15, 2024 -

Ken Ganley Ford Parma responded

Tina, Thank you for the kind words for our service department! We look forward to sharing your compliments with Dave and our team. Please don't hesitate to let us know if we can be of further assistance.

April 14, 2024

Excellent customer service, as always. Everyone is very professional and polite. Definitely recommend Ganley Ford Parma to others. Thank you. More

by JMSTRAUSS25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

1
...
78
79
80
...
181