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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,803 Reviews
Call Service Center (888) 433-2764

1,803 Reviews of Ken Ganley Ford Parma - Service Center

Sort by
April 02, 2025

Courteous, knowledgeable, attentive and very concerned about the customer. Dylan was awesome and very helpful More

by Joed22803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Apr 06, 2025 -

Ken Ganley Ford Parma responded

Hello, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

April 02, 2025

We have been doing business here for more than fifteen years. Would not go anywhere else. More

by Jnixon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

April 01, 2025

Everything was completed in a timely manner. I use them for all of my trucks service needs More

by jamezhejny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 31, 2025

specified the problem and it was taken care of promptly. Had a cup of coffee while I waited. More

by JRMAR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

March 31, 2025

Thank you Ashley and team for all the hard work into getting my car fixed I appreciate all the hard work and effort put in to make me happy again ❣️ More

by cruiz8882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madelyn Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

March 31, 2025

Matt the service writer was very kind. And even made sure my car was washed! More

by L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 31, 2025

Ganley has had my car twice in four months. The first time it was in, they told me it was a temporary fix. The problem I was having, reoccurred again. Now they’ve had my car for over a month, n More

by JMUELLER9711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alicia Jeffery
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2025 -

Ken Ganley Ford Parma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Apr 05, 2025 -

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

March 30, 2025

I feel like my service was rushed. With having to return for adjustments and corrections, does not sit well with me. More

by BB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
3.0
This rating includes all reviews, with more weight given to recent reviews.
Madelyn Vega
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2025 -

Ken Ganley Ford Parma responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

March 29, 2025

Service was great. Great waiting room with tv and coffee maker. Thanks for the hot chocolate! More

by ptacop89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name
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Mar 29, 2025 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

March 29, 2025

Scammed into buying extended warranties and gap and blah blah and still have to pay out the xxx prices to get serviced More

by jazzytheeilleststylist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
C.J. Overman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2025 -

Ken Ganley Ford Parma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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