Ken Ganley Ford Parma - Service Center

Ken Ganley Ford is where I always take my 2017 F150 XLT FX4 5.0 L pickup for service. My F150 has 108K miles on it, and it runs like brand new Never an issue with any work done at this dealership. FX4 5.0 L pickup for service. My F150 has 108K miles on it, and it runs like brand new Never an issue with any work done at this dealership. More

Good, courteous, speedy service. Good, courteous, speedy service. I was greeted promptly, and basically in and out for an oil change. Plus they ran my vehicle through the car wash. Good, courteous, speedy service. I was greeted promptly, and basically in and out for an oil change. Plus they ran my vehicle through the car wash. More

Was very pleased with the service and to have it hand delivered to our home was absolutely wonderful. Tech was very polite and a pleasure to deal with delivered to our home was absolutely wonderful. Tech was very polite and a pleasure to deal with More

Had first available appointment and car was still not even looked at by the end of the day for just a diagnostic check. Got the run around saying it was about to be looked at and then was being looked at even looked at by the end of the day for just a diagnostic check. Got the run around saying it was about to be looked at and then was being looked at right at the end of the day and to expect a call first thing in the morning. Notification didn’t come until 2 pm the next day. Once approved of the work, I was charged $300 in labor for 2.5 hours of work. The staff was very nice but inconsistent with expectations set. More

Our sales experience with Ken Miller was great. The service employees were super nice, but we had to take the car in three times for the same issue before it was resolved. The service employees were super nice, but we had to take the car in three times for the same issue before it was resolved. More

Dave is the best I've ever dealt with for service! Been with Ford my entire life! 5 new vehicles in 35 years Been with Ford my entire life! 5 new vehicles in 35 years More

I came in for an oil change and it was completed in a reasonable length of time. The waiting room was comfortable and coffee and tea was available which was nice. The service advisor answered any questio reasonable length of time. The waiting room was comfortable and coffee and tea was available which was nice. The service advisor answered any questions that I had. This was my first visit to this dealership, since Liberty Ford in Parma heights is now closed. More

I came in for "The Works" oil change due to the service department at Liberty Ford closest to me is no longer doing service. George at Ganley was incredible! Very personable, professional, polite and he ke department at Liberty Ford closest to me is no longer doing service. George at Ganley was incredible! Very personable, professional, polite and he kept me in the loop of everything for my car. The shop was clean, the waiting area was wonderful, the bathrooms were clean. Little things that mean a lot. More

I’ve never had a bad experience; everyone is friendly and professional, this is why I keep going back. Thank you. professional, this is why I keep going back. Thank you. More

Excellent service. The waiting area was very comfortable and clean. The staff was very attentive. The waiting area was very comfortable and clean. The staff was very attentive. More