Ken Ganley Ford Parma - Service Center

Service was quck and easy. Waiting area was large and comfortable. Was very pleased with the service. Waiting area was large and comfortable. Was very pleased with the service. More

Overall I was pleased. A simple oil change and tire rotation. The check engine light was on and they found a faulty sensor. Dropped off the night before for a 7:30 am appo A simple oil change and tire rotation. The check engine light was on and they found a faulty sensor. Dropped off the night before for a 7:30 am appointment. Went by after 1:00 pm and they said they were wrapping up the paperwork. Half hour later they had the car for me. Again, overall they did what was expected. Service rep. was kind and conscientious. Looking at the invoice paid, noticed they charged us for the oil change/tire rotation package even though we bought the tires at this place (although it was Gillingham Ford then). Not sure if a free tire rotation is still given and if this would have lowered our overall cost. Nothing was communicated to us, even though we wrote it on the note when dropping the keys off the night before. More

I went and got truck service and they did what I asked for and I was pleased thanks 😊 for and I was pleased thanks 😊 More

Did a great job dealing with the issue at hand in a very good manner good manner More

Courteous…kept my repair expense reasonable and did the job properly, and timely. Good experience. job properly, and timely. Good experience. More

Fast and friendly service. Knowledgable in answering questions about the recall on my car. Would visit again. Knowledgable in answering questions about the recall on my car. Would visit again. More

They were able to find a recall on my car and fixed it in a good time & my car runs perfectly now! Staff was so nice! in a good time & my car runs perfectly now! Staff was so nice! More

Pleasant, fast and efficient. Check in was fast and the waiting room was as very comfortable. Check in was fast and the waiting room was as very comfortable. More

My dealership was extremely professional, friendly, helpful and accommodating. I would definitely recommend them to my friends and family. helpful and accommodating. I would definitely recommend them to my friends and family. More

Fast service. Kept me informed of progress. Job done on time. Offered coffee or hot chocolate when i dropped off and picked up car. Kept me informed of progress. Job done on time. Offered coffee or hot chocolate when i dropped off and picked up car. More