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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,859 Reviews
Call Service Center (888) 433-2764

1,861 Reviews of Ken Ganley Ford Parma - Service Center

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December 10, 2024

Fast and efficient all question answered! Very clean customer waiting room. Repairs complete timely manner! More

by Freebird3r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Dec 11, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

Dec 13, 2024 -

Ken Ganley Ford Parma responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

December 10, 2024

Work performed was very satisfactory. People I had contact with were pleasant and professional. It did take longer than quoted due to not having the proper fluids in house to perform the More

by mcclellan.darwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier , Paul Asano
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Dec 11, 2024 -

Ken Ganley Ford Parma responded

Darwin, Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad Paul were able to help, and we hope to see you again!

Dec 13, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

December 10, 2024

Excellent service! They kept me updated & it was professional throughout my whole time there. Thanks. More

by DPEDROTTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Dec 11, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Dec 13, 2024 -

Ken Ganley Ford Parma responded

Hello, thank you. we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

December 10, 2024

Mixed communication, long wait and had to return to fix. Service Dept is good. I would recommend. More

by PurpleLilac
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

Dec 13, 2024 -

Ken Ganley Ford Parma responded

Hello, thank you; we appreciate your feedback! Thanks again for the recommendation, and have an amazing day!

December 10, 2024

The mechanics have good knowledge about what the car needs to be safe on the road More

by Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Ken Ganley Ford Parma responded

Thank you, Rose! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

December 08, 2024

Helped with a battery issue, very informative, checked on me while waiting for my vehicle More

by jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
Report | Print
Dec 09, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Jen, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

December 07, 2024

The service department got the truck in that day and it the problem was fixed the next day. Faster then expected with getting the part delivered. The service woman was very helpful More

by diandrdek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
Report | Print
Dec 09, 2024 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

Dec 12, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 07, 2024

Service scheduling was easy on line. Service time was quick once I arrived and checked in the vehicle. Would have liked to have had a courtesy vehicle wash. More

by ELMWOODJOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
Report | Print
Dec 09, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, John, and for taking the time to leave us this feedback!

Dec 12, 2024 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

December 07, 2024

Very and knowledgeable kept you updated at all times on your car status work was on time More

by Fednut1717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Dec 12, 2024 -

Ken Ganley Ford Parma responded

Hi, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 07, 2024

Service was excellent from my greeting to the explanation of the service my vehicle needed More

by JSCHUMITSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

Dec 12, 2024 -

Ken Ganley Ford Parma responded

Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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