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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,810 Reviews
Call Service Center (888) 433-2764

1,810 Reviews of Ken Ganley Ford Parma - Service Center

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April 15, 2025

They repaired my car in the time they stated it would take. The cost on the invoice was what they quoted. The staff was very nice and courteous. More

by Sallymandic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 15, 2025

Service was alright. However they charged me $80 to replace a cabin air filter. The labor was almost twice as much as the filter itself, which is a rip-off. The filter ha More

by agray20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

April 15, 2025

Easy and fast Super easy and fast process excellent service and I got a great deal More

by LUV2PLUMB911
Recommend Dealer
Yes
Employees Worked With
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Watson
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Apr 15, 2025 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

April 15, 2025

Not a friendly place. Left me without a car over the weekend but my car got fixed More

by NONCHURCHLADY
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Yavorsky
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Apr 15, 2025 -

Ken Ganley Ford Parma responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

April 15, 2025

Quick and friendly service. Comfortable place, with coffee, tv and magazines to enjoy, if you’re waiting for your vehicle to be serviced. More

by rshaffalo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2025 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

April 15, 2025

Dylan was super nice and extremely helpful. It was nice to work with him, and I will ask fir him going forward. I of course love this Dealership, even though they moved on me lol. Thanks ag More

by Jan/David Forbes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2025 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Apr 26, 2025 -

Jan/David Forbes responded

I always value good customer service

April 14, 2025

Brought my edge in for two recalls. Dave took care of things in only a couple hours and he was totally friendly and professional. More

by WFISHER29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2025 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

Apr 16, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

April 14, 2025

The only dealership I trust to service my Bronco Sport is Ken Ganley Ford Parma. More

by Tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 13, 2025

NICE AND PROFESSIONAL. MY CAR HAD ISSUE WITH NOISE . THE TECH WAS VERY KNOWLEDGEABLE HE FIXED THE ISSUE AND HE MADE SURE I AM HAPPY WITH THE REPAIR . More

by ayed00623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2025 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 12, 2025

I felt like my service tech, Alesha, truly had my back as a Ford customer More

by mickierinehart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Gallagher
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Apr 13, 2025 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

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