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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,843 Reviews
Call Service Center (888) 433-2764

1,843 Reviews of Ken Ganley Ford Parma - Service Center

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December 13, 2024

We used Ganley Ford service for the first time and would rate them excellent. From my contact on the phone to the service technician that came to my home(and that was awesome). Courteous, prompt, and profes More

by bdittrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe my phone contact was Cortney and my technician was Tim. I’m sure have the records 5 star both of them.
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Dec 14, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Dec 15, 2024 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 13, 2024

I made an appointment, but when I showed up for the appointment they said I didn't have one. Then I was hungry after sitting for hours waiting for the work on my car, so I went to the vending machine. More

by MICHELEDYNIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alicia Jeffery
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Dec 15, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Dec 20, 2024 -

Ken Ganley Ford Parma responded

Hi Michele, our service manager Jeremy Watson has called you a few times and left you a voicemail. We would love the opportunity to discuss this with you and try to make it right. Can you please call him back at your earliest convenience # 216-398-1300 thanks!

December 13, 2024

Zero feedback on what may need attention. I have 65k on the car and have NEVER been told I need to change my air filters. Fortunately I am capable to change air filters and did both. If I More

by mhuston60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Asano
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Dec 15, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

December 13, 2024

Service was very good. Highly recommend the service dept. everything was quick easy. I rate them 5 stars. More

by BUBJO9934
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2024 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

December 13, 2024

Great service very pleasant to work with repairs done timely and at a fair price More

by rkennat
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

December 11, 2024

Great experience, everyone was really nice. Shop was clean. Great Clean George floor cover. New finish More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano, Alicia Jeffery
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Dec 11, 2024 -

Ken Ganley Ford Parma responded

Thank you, Dave, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 11, 2024

Excellent Fast accurate Dave was ably to get defective battery replaced too We’ll taken care of More

by D.NYPAVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

December 11, 2024

Repairs were done in a timely fashion. Everything was explained clearly, but still very expensive repairs More

by mamie8094
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Ken Ganley Ford Parma responded

Thank you for providing this feedback. We appreciate your business and hope you will give us another opportunity to serve you!

December 11, 2024

Service was phenomenal. Highly recommend the service department. Everything was quick and easy. Five stars all around. More

by Junito.li
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Jeffery
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Dec 11, 2024 -

Ken Ganley Ford Parma responded

Thank you, Junito! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

December 11, 2024

Bad customer service in the maintenance department, and also unprofessional in my interaction with them. More

by Joe w.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Hadgigeorgiou
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Ken Ganley Ford Parma responded

Hi Joe, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Dec 20, 2024 -

Ken Ganley Ford Parma responded

Hi Joe, we are sorry that you were not satisfied with your visit to Ken Ganley Ford Parma’s service center. We would like the opportunity to address your concerns but we need to know your first & last name to be able to look up your account. Can you please reply here with your full name & phone # OR email your info to JWheatley@GanleyAuto.com thanks!

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