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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,834 Reviews
Call Service Center (888) 433-2764

1,834 Reviews of Ken Ganley Ford Parma - Service Center

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December 18, 2024

Austin accomplished what he said he would do for me and he did, and I bought my truck and pleased with it More

by NAVYFAMILY9X
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Jeffery
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Dec 19, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that Austin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

Dec 21, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 14, 2024

Purchased a used car $55,000. After signature sales person would did not answer calls or messages. Vehicle failed e-check I made appointment with service after a week nothing but More

by Nothappy
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2024 -

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Dec 20, 2024 -

Ken Ganley Ford Parma responded

Hi, we are sorry that you were not satisfied with your experience at Ken Ganley Ford Parma. We would like the opportunity to address your concerns but we need to know your first & last name to be able to look up your account. Can you please reply here with your full name & phone # OR email your info to JWheatley@GanleyAuto.com thanks!

December 14, 2024

Very friendly, made my experience painless with no run arounds.I would definitely recommend to anyone More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
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Dec 14, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review, Mike. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

December 14, 2024

I have nothing but good things to say about Ken Ganley Ford Parma. Good service, no long wait time and Dave Moga took good care of me. More

by Scott C Hunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2024 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience, Scott! We sincerely value your business and look forward to your next visit.

December 14, 2024

I have nothing but good things to say about Ken Ganley Ford Parma. Good service, no long wait and Dave Moga took good care of me More

by Scott C Hunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2024 -

Ken Ganley Ford Parma responded

Hello Scott, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

December 14, 2024

This dealership was so amazing,got the work done right on time and great prices!! This place really save my day thank you guys for everything! Happy holidays More

by Kimberlydudley2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 14, 2024

You can’t never go to the dealership without them telling you that you need this and always cost more than 500 or more. This is why I won’t be back, I spent 850.00 dollars and didn’t even get my car washed� More

by yhunt713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2024 -

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Dec 20, 2024 -

Ken Ganley Ford Parma responded

Hi Yvette, our service manager Jeremy Watson has called you a few times and left you a voicemail. We would love the opportunity to discuss this with you and try to make it right. Can you please call him back at your earliest convenience # 216-398-1300 thanks!

December 14, 2024

We are satisfied. George was very nice and explained the process. Tell the mechanic Thank You! More

by KSASSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 13, 2024

Alicia provided superior customer service. I waited comfortably at the dealership with their complimentary hot beverage. My oil change, tire rotation and overall inspection was done swiftly. More

by SUSANRUCKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
Report | Print
Dec 14, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team, Susan. We're glad to hear we delivered such a great experience!

December 13, 2024

As always, great service from Alicia and her mechanic! ! Kept me informed, and is a pleasure to work with. More

by DGRAY3742
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
Report | Print
Dec 14, 2024 -

Ken Ganley Ford Parma responded

We are very happy to hear that Alicia and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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