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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,832 Reviews
Call Service Center (888) 433-2764

1,832 Reviews of Ken Ganley Ford Parma - Service Center

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December 25, 2024

Did a great job dealing with the issue at hand in a very good manner More

by nickchmiele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

December 24, 2024

Fast and friendly service. Knowledgable in answering questions about the recall on my car. Would visit again. More

by ultimatecin73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
Report | Print
Dec 25, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

December 23, 2024

They were able to find a recall on my car and fixed it in a good time & my car runs perfectly now! Staff was so nice! More

by Hannah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Ken Ganley Ford Parma responded

Thank you, Hannah, for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

December 23, 2024

Pleasant, fast and efficient. Check in was fast and the waiting room was as very comfortable. More

by Laura Kurtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was a young lady an I can’t remember the name
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Dec 23, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us, Laura. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 22, 2024

Did a very good job in a timely manner and at a fair price good More

by BILLYTHEBOSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Ken Ganley Ford Parma responded

Thank you, Billy, for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 22, 2024

My dealership was extremely professional, friendly, helpful and accommodating. I would definitely recommend them to my friends and family. More

by FLY4GIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 22, 2024

Bad customer service unhappy will not give your company to anyone i know to have work done More

by nancy5230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Ken Ganley Ford Parma responded

We're sorry to hear about your experience, Nancy, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Dec 26, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

December 22, 2024

Fast service. Kept me informed of progress. Job done on time. Offered coffee or hot chocolate when i dropped off and picked up car. More

by JAMESLADDIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Ken Ganley Ford Parma responded

James, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 21, 2024

I recently went in with an emergency for my vehicle, and Alicia Jeffrey was awesome. She informed me that it would be a few days before my car could get looked at and I was ok with that. She was very helpfu More

by JMUELLER9711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffrey
Report | Print
Dec 23, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad Alicia was able to help, and we hope to see you again!

December 21, 2024

Great service and was finished in the quoted time. Very friendly service department. Will return as needed. Thank you ☺️ More

by BK03
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who took care of me.
Report | Print
Dec 23, 2024 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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