Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,825 Reviews
Call Service Center (888) 433-2764
Today: 7:00 AM - 6:00 PM Closed Now
View All Hours

1,825 Reviews of Ken Ganley Ford Parma - Service Center

Sort by
April 26, 2025

Super nice and friendly staff. Appreciated the offer to over me home while they did the 4 hours of repairs. More

by jayguello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 26, 2025

Dave is super. Dave is super. Great commentator and very customer focused. I like working with him. More

by JeffZukauckas
Recommend Dealer
Yes
Employees Worked With
Dave Moga
Report | Print
Apr 26, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Apr 28, 2025 -

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. We are always more than happy to assist you if anything else comes up. Take care!

April 26, 2025

My experience was the best. I was treated like a very valuable person. I would recommend this dealer and the service team to anyone I know. More

by Queen 947
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Hadgigeorgiou
Report | Print
Apr 26, 2025 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

Apr 28, 2025 -

Ken Ganley Ford Parma responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 24, 2025

Thank you for keeping my vehicles in running condition through the years. I have been going to Ken Ganley (used to be Bob Gillingham) for 20 years. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Jeffery
Report | Print
Apr 24, 2025 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

More
April 24, 2025

Super nice and friendly staff. Very helpful to halo me navigate my car issue and my service was quick and easy. More

by Mila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 24, 2025

Everyone was accommodating and courteous. I was in and out pretty quickly. I really appreciate the great customer service. More

by NO-REPLY-MZP53TVN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2025 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

Apr 25, 2025 -

Ken Ganley Ford Parma responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 23, 2025

Time expectations were not communicated when I made appointment I was not told I would be without a car the entire day. However Dylan explained all and turned my situation around by going the extra mil More

by Don4bebp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Yavorsky
Report | Print
Apr 26, 2025 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

Apr 26, 2025 -

Ken Ganley Ford Parma responded

Don, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

More
April 23, 2025

Great to work with they did a good job communicating and calling me and keeping me up to More

by Johnsummers002
Recommend Dealer
Yes
Employees Worked With
Dave
Report | Print
Apr 23, 2025 -

Ken Ganley Ford Parma responded

John, we are very happy to have provided you with such a positive experience! Dave and our team sincerely value your business and look forward to your next visit.

April 23, 2025

Very courteous personnel and a very comfortable waiting area for service. Would definitely recommend their service department! More

by MNEWMAN1701
Recommend Dealer
Yes
Employees Worked With
M. Newman
Report | Print
Apr 23, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 23, 2025

Respectful and thorough explanations of services needed Was knowledgeable and treated customer like they cared More

by JOHN.F.BROWN286
Recommend Dealer
Yes
Report | Print
Apr 23, 2025 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

1
2
3
4
...
183