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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,696 Reviews
Call Service Center (888) 433-2764

1,696 Reviews of Ken Ganley Ford Parma - Service Center

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March 06, 2025

Very professional and listened to my questions. Put me in the right direction to answer my questions. More

by LAURAK9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2025 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience, Laura! We sincerely value your business and look forward to your next visit.

Mar 09, 2025 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 06, 2025

Had my car in for service on Monday. I was told it was fixed. Drove it for about 5 minutes and the same problem happened. I was disappointed because again I was inconvenienced and had to More

by LZANATH98
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Yerace
3.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2025 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

March 06, 2025

Dave moga is a great guy. he leaped me very much. getting my car back into pristine condition More

by Shawn Kessie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2025 -

Ken Ganley Ford Parma responded

It's great to hear that Dave and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

Mar 09, 2025 -

Ken Ganley Ford Parma responded

Hi Shawn, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

March 05, 2025

Just switched from Liberty Ford to Ken Ganley. Had an oil change and was pleased with the customer service and the actual service on my car. We’ll be back. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2025 -

Ken Ganley Ford Parma responded

Thanks, Linda, for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

March 05, 2025

Came in with a battery issue. Service was outstanding. They were even able to warranty the whole repair!!!! More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2025 -

Ken Ganley Ford Parma responded

Ron, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma. We look forward to having you as a valued customer for many years to come!

March 05, 2025

I love dealing with Dave Moga in service, he always handles things on time. Would recommend him to anyone. More

by Kwmiller2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with Dave and our team. We're glad to hear we delivered such a great experience!

March 05, 2025

You guys tried to fleece me for more than $5K to replace my rack and pinion. You quoted me MSRP for the part, plus a Core Charge. I can buy the same part cheaper, from you, through parts.ford.com, $1100 che More

by abc123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan Yavorsky
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2025 -

Ken Ganley Ford Parma responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 04, 2025

Great and friendly service! Always keeps me informed about my vehicles needs and works with me on getting things taken care of. More

by erinlandl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2025 -

Ken Ganley Ford Parma responded

Thank you, Erin, for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 04, 2025

This is the first time at this dealership the girl I had was very good did not have a problem More

by Sal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Ken Ganley Ford Parma responded

Thank you, Sal! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

March 04, 2025

Pleasant customer service, easy to schedule my appointment. They helped me realize I had points so my oil change was covered! More

by tynkysmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2025 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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