Ken Ganley Ford Parma - Service Center

Friendly knowledgeable and helpful accomplishedwhat I needed to get doneat the appointment things went smoothly needed to get doneat the appointment things went smoothly More

He was very helpful in making sure the process of getting my oil change done went smoothly and efficiently. my oil change done went smoothly and efficiently. More

Great service. Called and was able to get an appointment quickly. Dropped car off in the morning and it was ready by 2pm Called and was able to get an appointment quickly. Dropped car off in the morning and it was ready by 2pm More

Awesome experience as always. The staff there is very friendly and knowledgeable, Dylan had me in and out of there! Courtney recommended the hot chocolate from their coffee bar an The staff there is very friendly and knowledgeable, Dylan had me in and out of there! Courtney recommended the hot chocolate from their coffee bar and it was so good! 5 stars! More

Unfortunately there was a mixup with a set of tires, and I was given the incorrect set on my car. Initially, it looked like I may be stuck with the tires, which was frustrating. However, Matt stuck to his w I was given the incorrect set on my car. Initially, it looked like I may be stuck with the tires, which was frustrating. However, Matt stuck to his word and checked to see if there was a way I could return the wrong set and get the correct set. Matt called me on Monday letting me know that they were going to resolve my problem with no extra cost, and scheduled me for an appointment. I came in and got the new set of tires today and they're fantastic! I appreciate Matt and his team for acknowledging an honest mistake and correcting it in a timely manner. More

Very personal and trustworthy. I feared this would be lost when Ganley took over from Gillingham but it did not. I feared this would be lost when Ganley took over from Gillingham but it did not. More

I was treated in a courteous manner and my oil change, tire rotation was handled in a timely manner. tire rotation was handled in a timely manner. More

Excellent communication, quality and service. Courtesy valet was awesome, very polite and prompt 👌 Will return again ! Courtesy valet was awesome, very polite and prompt 👌 Will return again ! More

Awesome work on my brakes. Matt took real good care of me. He made sure I didn’t have to sit and wait. I thought that was pretty cool providing an Uber driver back home while m Matt took real good care of me. He made sure I didn’t have to sit and wait. I thought that was pretty cool providing an Uber driver back home while my brakes were getting fixed More

Best Ford dealership I've experienced. I won't mention the other Ford dealership by name that I really had a poor experience looking back (where I purchased our Bronco Sport) the sales dep I won't mention the other Ford dealership by name that I really had a poor experience looking back (where I purchased our Bronco Sport) the sales department really took advantage of me at least that's what my perception is. More