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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,819 Reviews

1,819 Reviews of Ken Ganley Ford Parma - Service Center

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February 06, 2025

Scheduling was easy and the waiting room comfortable. My car was serviced in a timely manner and returned washed. More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Ken Ganley Ford Parma responded

Rich, Thanks for sharing about your experience with Ken Ganley Ford Parma. Dylan and our team appreciate your business and hope to see you again soon!

February 05, 2025

I had service done on my 2017 Ford Escape Dave Moga was very polite and helpful in keeping me updated on my vehicle. He went above and beyond with helping me with a Warranty with VIP Titianium to get me r More

by tinamshull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Dave here at Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

February 05, 2025

The service folks called right away and my Bronco was finished ahead of time. Pleasant staff More

by ARMANDACCORDINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Ken Ganley Ford Parma responded

Amanda, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

February 05, 2025

Really like them,just wished they had washed the salt off my Bronco.only complaint More

by thegalloemail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

February 05, 2025

The experience was very nice! Had to get used to the new surroundings but overall good! More

by Red truck
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

February 05, 2025

George was very courteous, and service was done promptly. My first time there, and very impressed! More

by DGANNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that George met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

February 04, 2025

My wife is happy for de deal, and I’m happy to you gays thanks More

by Anahi Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Ken Ganley Ford Parma responded

Anahi, Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

February 04, 2025

The service went fine, but, will I return to them, not without trying other dealers in the area first. I can’t say they were bad, but, they didn’t blow me away either. More

by chris.M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alicia Jeffery
Feb 07, 2025 -

Ken Ganley Ford Parma responded

Chris, Providing a positive service experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Feb 10, 2025 -

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

February 04, 2025

Went in fir an oil change and to have the tire pressure sensor valve fixed, I was out in an hour. Fast, friendly service. More

by mmb4589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that Dylan and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

February 04, 2025

tHEY CALLED ME AND DISCUSSED MY SUV ISSUES, FIXED THOSE ISSUES AND ALSO CLEARED UP SOME OTHER PROBLEMS THEY DISCOVERED. FIXED ON TIME. More

by LSAMOKIESZYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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