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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,819 Reviews
Call Service Center (888) 433-2764

1,819 Reviews of Ken Ganley Ford Parma - Service Center

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February 12, 2025

Very good experience. Made the purchase of my new truck easy and fast. Will recommend to anyone looking for a new ford. More

by rrzack27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madelyn Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We appreciate the five-star rating. Congratulations on your new purchase! We look forward to working with you again.

February 11, 2025

I’m very disappointed on how they conduct bussiness up there. I have been buying my cars there for years. More

by TIFFTAN26
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2025 -

Ken Ganley Ford Parma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something Dylan or our team can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Feb 16, 2025 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

February 11, 2025

Everything was taken care of properly and very quickly and efficiently thanks for doing a good job More

by BILLM31748
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you, Bill. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

February 11, 2025

Excellent staff, courteous, helpful, and experienced. With one exception, I have used the Ganley Ford customer service department since the purchase of my vehicle. I will, hopefully, continue to do so. More

by PD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dave and our team met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

February 11, 2025

Recently had Maverick up there for a on going Charging Error I was getting. They person who handled me was very through in explaining the situation. More

by Tenthman63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
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Feb 11, 2025 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

February 11, 2025

Great service, clean area very comfortable seating. Advisor very friendly and updated on progress Will recommend to all More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2025 -

Ken Ganley Ford Parma responded

Thanks, Dave, for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

February 11, 2025

Excellent service! Great listeners so they know how to address the matter the first time! Always pleasant and professional! More

by Ruqayyah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe, the mechanic was efficient and helpful!He resolved my issue in a timely manner and took the time to share helpful tips with me!, Alicia Jeffery
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Feb 11, 2025 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 11, 2025

I love coming there. Everybody is so nice and polite and they explain everything to you very well. More

by josephgrenig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2025 -

Ken Ganley Ford Parma responded

Thank you, Joseph, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 10, 2025

It is a great dealership they work hand and hand and you receive excellent service More

by Lacreciajones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Ken Ganley Ford Parma responded

Thank you, Lacrecia! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

February 10, 2025

Alicia was fantastic. One of the best service advisor I have ever worked with at a dealership. Highly advise anyone to go see her for all of their automotive needs. More

by Fernando Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
Report | Print
Feb 10, 2025 -

Ken Ganley Ford Parma responded

Fernando, It's great to hear that Alicia was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

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