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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,814 Reviews

1,814 Reviews of Ken Ganley Ford Parma - Service Center

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February 14, 2025

First time for service here. Impressed with the staff and the convince of the waiting room. More

by khubbs73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2025 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Feb 18, 2025 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 14, 2025

Service on my 2017 Ford 150 5 0L FX4 4X4 was done perfectly. The technician did a inspection of my truck and everything checked out great st 104k miles. More

by JAMES.DILPORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Ken Ganley Ford Parma responded

Thank you, James, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 14, 2025

Service was done quick! ! Service always leaves a smile on my face, can’t wait to see Dave again More

by Gyro George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Ken Ganley Ford Parma responded

Thank you, George, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Dave here at Ken Ganley Ford Parma.

February 13, 2025

The person handling my initial visit was very professional yet friendly and extremely thorough. He ensured I received all the things that I was due to receive in my care plan The waiting room w More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Ken Ganley Ford Parma responded

Terry, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

February 12, 2025

Great place to be good atmosphere and the people treat you well and Great service More

by turnerrandy28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madelyn Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Ken Ganley Ford Parma responded

Thank you, Andy, for the five-star rating! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

February 12, 2025

Very good experience. Made the purchase of my new truck easy and fast. Will recommend to anyone looking for a new ford. More

by rrzack27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madelyn Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We appreciate the five-star rating. Congratulations on your new purchase! We look forward to working with you again.

February 11, 2025

Excellent service! Great listeners so they know how to address the matter the first time! Always pleasant and professional! More

by Ruqayyah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe, the mechanic was efficient and helpful!He resolved my issue in a timely manner and took the time to share helpful tips with me!
Feb 11, 2025 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 11, 2025

Excellent staff, courteous, helpful, and experienced. With one exception, I have used the Ganley Ford customer service department since the purchase of my vehicle. I will, hopefully, continue to do so. More

by PD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dave and our team met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

February 11, 2025

Recently had Maverick up there for a on going Charging Error I was getting. They person who handled me was very through in explaining the situation. More

by Tenthman63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

February 11, 2025

Great service, clean area very comfortable seating. Advisor very friendly and updated on progress Will recommend to all More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Ken Ganley Ford Parma responded

Thanks, Dave, for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

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