Ken Ganley Ford Parma - Service Center

Service was alright. However they charged me $80 to replace a cabin air filter. The labor was almost twice as much as the filter itself, which is a rip-off. The filter ha However they charged me $80 to replace a cabin air filter. The labor was almost twice as much as the filter itself, which is a rip-off. The filter had to be re-installed after I drove off the lot because of a harsh noise throughout my cabin. Turns out they did not vacuum out the vents and left a bunch of leaves and tree nuts, causing the fan to grind. This caused me to drive back to the dealership and wait another hour for them to fix it. I would find a cheaper alternative if your car is not under warranty. More

The only dealership I trust to service my Bronco Sport is Ken Ganley Ford Parma. Ken Ganley Ford Parma. More

Brought my edge in for two recalls. Dave took care of things in only a couple hours and he was totally friendly and professional. Dave took care of things in only a couple hours and he was totally friendly and professional. More

NICE AND PROFESSIONAL. MY CAR HAD ISSUE WITH NOISE . THE TECH WAS VERY KNOWLEDGEABLE HE FIXED THE ISSUE AND HE MADE SURE I AM HAPPY WITH THE REPAIR . MY CAR HAD ISSUE WITH NOISE . THE TECH WAS VERY KNOWLEDGEABLE HE FIXED THE ISSUE AND HE MADE SURE I AM HAPPY WITH THE REPAIR . More

I felt like my service tech, Alesha, truly had my back as a Ford customer a Ford customer More

Dave moga was very helpful and did understand what I wanted and did it correctly. wanted and did it correctly. More

Wonderful customer service Even arranged transportation home and back. Thank you So much Will definitely be back. home and back. Thank you So much Will definitely be back. More

A waste of time and effort to write 15 words for a job that was done quickly and efficiently that was done quickly and efficiently More

It would appear nothing I requested was done. None of my recalls were done. I asked about pricing on a wheel bearing and got pricing for several other things including the wheel bearing but not t None of my recalls were done. I asked about pricing on a wheel bearing and got pricing for several other things including the wheel bearing but not the bearing itself. I was texted about problems at the dealership and informed my vehicle wouldn't be ready and they needed another day. I was also informed that they would reach out in regards to completing the recall work. Not a call. No text. Not an email. Nothing. Would not recommend. More

First time coming in for service since Ganley took over. Everyone was very nice and welcoming. I will definitely be back. Everyone was very nice and welcoming. I will definitely be back. More