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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,513 Reviews
Call Service Center (888) 433-2764

1,513 Reviews of Ken Ganley Ford Parma - Service Center

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December 22, 2024

Fast service. Kept me informed of progress. Job done on time. Offered coffee or hot chocolate when i dropped off and picked up car. More

by JAMESLADDIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Ken Ganley Ford Parma responded

James, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 22, 2024

Did a very good job in a timely manner and at a fair price good More

by BILLYTHEBOSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Ken Ganley Ford Parma responded

Thank you, Billy, for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 22, 2024

Bad customer service unhappy will not give your company to anyone i know to have work done More

by nancy5230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Ken Ganley Ford Parma responded

We're sorry to hear about your experience, Nancy, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Dec 26, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

December 21, 2024

I recently went in with an emergency for my vehicle, and Alicia Jeffrey was awesome. She informed me that it would be a few days before my car could get looked at and I was ok with that. She was very helpfu More

by JMUELLER9711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffrey
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Dec 23, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad Alicia was able to help, and we hope to see you again!

December 21, 2024

Great service and was finished in the quoted time. Very friendly service department. Will return as needed. Thank you ☺️ More

by BK03
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who took care of me.
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Dec 23, 2024 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 21, 2024

Staff were professional and worked quickly, even with a very busy day. I recommend them. More

by AKT.THERIGHTNOTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
Report | Print
Dec 23, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 21, 2024

Treated me with respect as a customer. Kept me informed with fast and prompt service. Professional More

by JAMESUSCHOLD
Recommend Dealer
Yes
Employees Worked With
Matthew J Newman
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Dec 23, 2024 -

Ken Ganley Ford Parma responded

Thanks, James, for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

December 21, 2024

Excellent work, professional employees, very nice reception . I was really impressed. Thanks so much for everything job done fast over my expectations 👏👏 More

by blanchato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 19, 2024

Always do a great job w service! I have never had a problem and all goes smoothly. More

by SMIZ234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Vargo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Stafford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

December 19, 2024

It was a pleasure for my first oil change and check up there. Eveveryone was kind. I thank you all. More

by BUTCHMARIA1985
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Newson
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Dec 21, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us, Maria. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Dec 22, 2024 -

Ken Ganley Ford Parma responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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