Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,566 Reviews
Call Service Center (888) 433-2764

1,566 Reviews of Ken Ganley Ford Parma - Service Center

Sort by
October 31, 2024

Satisfied with their prompt service- my previous salesman has always taken care of me even after retirement. More

by MARIE.NEMECEK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
Report | Print
Nov 01, 2024 -

Ken Ganley Ford Parma responded

Marie, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 31, 2024

The customer service here was great. I did not have to wait too long. That's it. More

by andrea.jaszczuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Nov 01, 2024 -

Ken Ganley Ford Parma responded

Andrea, Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

October 30, 2024

Very pleased with my wait time for my brake job will definitely come back. Thank you. More

by DIANE_SAUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Ken Ganley Ford Parma responded

Diane, Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

October 30, 2024

It seemed crowded, but I was done in roughly 30 minutes. Same day request and service 👍🏽 More

by EMILYERVIN67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
Report | Print
Oct 30, 2024 -

Ken Ganley Ford Parma responded

Emily, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

October 30, 2024

Very good service. The dealer helped me and the waiting time was not that long More

by ROBERT.VINTILA01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Oct 30, 2024 -

Ken Ganley Ford Parma responded

Robert, Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 30, 2024

My new escape broke down was towed. Looked at the same day. Problem solved the next day. Part was order. No loaner. Had to get a rental. Waiting to be reimbursed. Only had a little over More

by JANDBWHITE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Ken Ganley Ford Parma responded

Jan, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that George met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

October 29, 2024

They were great, very honest about the expected time. Told me upfront they were behind and I can respect that as a professional myself. More

by BUBBLESANDSUCH2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano, Tim Kubow
Report | Print
Oct 30, 2024 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

October 29, 2024

Paul was helpful and did everything I needed him to. He is an excellent employee More

by BCunningham620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Oct 29, 2024 -

Ken Ganley Ford Parma responded

Thank you for the five-star rating. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

October 29, 2024

Everyone there is friendly and professional. I have only had great experiences there. I would recommend them to friends and family More

by Tkbarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Oct 29, 2024 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

October 28, 2024

My salesperson was very nice, it kept me updated to what was going on and checked in More

by aplgal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Report | Print
Oct 28, 2024 -

Ken Ganley Ford Parma responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

1
...
18
19
20
...
157