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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,814 Reviews

1,814 Reviews of Ken Ganley Ford Parma - Service Center

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February 26, 2025

Prompt. Helpful. Efficient. Overall a very pleasant experience. I have zero. cmplaints. Will use again. More

by Ekg502@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 25, 2025

Was a very pleasant experience, the service advisor was kind & updated me when my vehicle was complete. More

by ecarson4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 25, 2025

Person who checked me in was professional and courteous. I feel bad that you’re employees have to follow what is obviously a scripted conversation. More

by PAULGANNRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Ken Ganley Ford Parma responded

Thanks, Paul, for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

February 25, 2025

This dealership is in a very good location. They were quick to get me an appointment, they were very curtious and got the job done very quickly to solve my problem. The lady that wrote my bill More

by MRZ.SKEET55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 25, 2025

Very helpful. I asked about tires and they came up with a list of tires for my car and the didn’t pressure me at all so I can look in to what I want for my car. More

by SMITHISLERJON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

February 25, 2025

I came in for an oil change and tire rotation. Had them check for low tire pressure , brakes and a clanging noise. They did a great job in my opinion and were honest. Very friendly and polite. Di More

by GREG_FLEISCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Ken Ganley Ford Parma responded

Greg, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

February 25, 2025

I felt I was listened to and my concerns were addressed. Excellent service..would recommend More

by Janet Kirkpatrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Ken Ganley Ford Parma responded

Thank you, Janet, for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

February 23, 2025

Great job, kind honest on time and have a good communication all the time, he explain everything very good and easy to unserstand, I highly Recommended More

by Galmodovar2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

February 23, 2025

We bought our last five vehicles from Ganley, great service , love the new place, definitely will be back More

by DLEWIS6357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

February 23, 2025

The pick up and return service for my bronco is fantastic since working all day and taking care of family I have no time available to sit and wait for my maintenance service. Thank you again More

by KBLONDIN63
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that Matt and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

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