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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,565 Reviews
Call Service Center (888) 433-2764

1,565 Reviews of Ken Ganley Ford Parma - Service Center

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November 08, 2024

Very helpful, courteous and great follow through. Alicia in Service worked to get me the best price on tires for my truck. Very knowledgeable and helpful through this process. More

by GDL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 08, 2024

Paul was very helpful, friendly and kind. The reason I came to this location. Thank you. More

by bjclark2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
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Nov 11, 2024 -

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 07, 2024

Dave Mona was excellent to work with Very helpful and gave accurate information and was willing to go that extra mile More

by CJK45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2024 -

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. Please don't hesitate to reach out if there's anything additional we can do for you.

November 07, 2024

I've been buying Fords for 40 years, many from Gillingham now Ganley! The dealership treats me lime family. More

by KDROTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 07, 2024

Dave Moga was very helpful and kept in contact while the car was there. Will definitely go back. More

by TLB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2024 -

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. Please don't hesitate to reach out if there's anything additional we can do for you.

November 06, 2024

Tried to use a 10% off coupon, was denied. Tried to use a coupon for the oil change, was denied. More

by VERYNEATMONSTERR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

November 06, 2024

Very friendly and really respected my time, and kept me informed on everything. So thank you More

by JENENE JONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Ken Ganley Ford Parma responded

Hi Jenene, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 05, 2024

Second time back since the change ( Bob Gillingham) I believe Ken Ganley stepped up to 100% on customer service from Alyssa customer service on the phone to the service department. Very Clean inside Wo More

by JERRYKASZAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Who ever worked on my car Saturday. Thank you , Paul Asano
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Nov 07, 2024 -

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be supportive during your experience here at Ken Ganley Ford Parma. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 04, 2024

They were polite explained everything thouroughly told me what service will cost and their recommendatios More

by stellalukez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Ken Ganley Ford Parma responded

Hi Stella: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 04, 2024

doubled the price of the jobs after they took over from gillingham, would not recommend More

by MCW619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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