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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
2,047 Reviews
Call Service Center (888) 433-2764

2,047 Reviews of Ken Ganley Ford Parma - Service Center

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November 08, 2021

Excellent service. Knowledgable & Friendly staff. Kept pretty close to time commitment. My Escape likes visiting. More

by Eileen Rogers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
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Nov 09, 2021 -

Ken Ganley Ford Parma responded

Eileen, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 05, 2021

Your service people were helpful and above excellent they answered all my questions and concerns. They even washed my car and brought me a coffee while I waited!!! More

by BWJBJROXS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2021 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else.

November 04, 2021

Good but need to use floor mats when inside vehicle there were grease shoe prints More

by Ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
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Nov 05, 2021 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

November 04, 2021

I was given quick and accurate and friendly service and do depend on my car More

by VincentR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Walker, Ashley Neely, Brandon Taylor-Mitchell, Omar Assad
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Nov 04, 2021 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you, Vincent. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

November 04, 2021

The service staff was very nice and transparent about what was planned for the service. More

by therealjrz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Report | Print
Nov 04, 2021 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 04, 2021

I was upset that I had to pay for an inspection when car is under warranty More

by Tboneohio84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2021 -

Ken Ganley Ford Parma responded

We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly.

November 03, 2021

Dealership was a very friendly atmosphere I had a pleasant experience with whom ever I was in contact with I just didn’t like that they had no loner vehicles available More

by M.ANDREA651
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Report | Print
Nov 03, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 03, 2021

They are very helpful and courteous, it is very easy to get a appointment around my busy schedule More

by dianapow64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Report | Print
Nov 04, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 03, 2021

Dave, assistant Service Manager, is an on his game. I needed to catch a plane, Dave got me in and out for oil change and tire rotation. Great price and service needs met. Thanks for getting my van washed More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2021 -

Ken Ganley Ford Parma responded

It's great to hear that Dave and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

November 01, 2021

I like Ganley West service because they don't overbook so the general maintenance takes less time this includes the courtesy wash. More

by RAZMAR
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Report | Print
Nov 02, 2021 -

Ken Ganley Ford Parma responded

We appreciate your business and our team looks forward to serving you again soon!

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