Ken Ganley Ford Parma - Service Center

You guys were 3 guys short that day. The manager took a guy off a job to get me in and out. I was there only for a half hour. The driver from Kufner knew exactly what was wrong with my car.. Turns out th guy off a job to get me in and out. I was there only for a half hour. The driver from Kufner knew exactly what was wrong with my car.. Turns out the part was under recall and it was fixed for free. The dealer that I bought the car from had no clue about the recall. Thank You for an excellent experience. More

Did not go the area of concern on the car. Area highlighted in yellow. Would have that taken care of while car was in Ford service center. highlighted in yellow. Would have that taken care of while car was in Ford service center. More

Good customer service, coat of repair extremely high when compared with other service center. However they were quick and efficient so that counts for something. compared with other service center. However they were quick and efficient so that counts for something. More

I think that Ganley Ford is a good choice for new and used cars and for services in the shop after purchasing a new or used car used cars and for services in the shop after purchasing a new or used car More

Staff is great. Friendly, helpful, honest and fair! Service done in a timely efficient way. Received a car wash after service was complete. Highly recommend. Thank you!! Service done in a timely efficient way. Received a car wash after service was complete. Highly recommend. Thank you!! More

A huge thank you to the people at Ganley Ford West! They fixed my sons truck under warranty! It’s 9 years old! Great dealer! fixed my sons truck under warranty! It’s 9 years old! Great dealer! More

Same day service. Fast and professional. Took the time to make sure that the job was done correctly. You can tell they have a genuine interest in their work. make sure that the job was done correctly. You can tell they have a genuine interest in their work. More

Everyone was very nice and helpful. They explained everything to me and answered any questions I had. I will come back for my 5,000 mile oil change. everything to me and answered any questions I had. I will come back for my 5,000 mile oil change. More

Took my car in for a drivers door ajar switch recall, had a rental for 4 weeks due to a back ordered door panel screw? Not sure why it took so long, I can’t think of any door panel screw that would require a a rental for 4 weeks due to a back ordered door panel screw? Not sure why it took so long, I can’t think of any door panel screw that would require a month back order, or why they’d want to loan a rental that long, just happy to get my car back. The people are great but, the situation not so much. More

Nick in the service department was evcellant as I received my 20m checkup..From start to finish..He kept me informed and thanked me choosing Genley Ford West.. received my 20m checkup..From start to finish..He kept me informed and thanked me choosing Genley Ford West.. More