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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,814 Reviews
Call Service Center (888) 433-2764

1,814 Reviews of Ken Ganley Ford Parma - Service Center

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March 04, 2025

This is the first time at this dealership the girl I had was very good did not have a problem More

by Sal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Ken Ganley Ford Parma responded

Thank you, Sal! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

March 04, 2025

Pleasant customer service, easy to schedule my appointment. They helped me realize I had points so my oil change was covered! More

by tynkysmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

March 03, 2025

Alicia was great to work with. She was willing & able to work within my budget. She was friendly & caring always great to talk to. When parts came in the service was done very fast More

by J.di
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Alicia and our team, and we look forward to working with you again.

March 03, 2025

Treated with respect throughout the experience. Service Agent Dave Moga was knowledgeable and helpful to my needs. More

by keith.a.pluto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Ken Ganley Ford Parma responded

Thank you, Keith! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dave met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

March 03, 2025

Alicia was great to work with. She was willing & able to work within my budget. She was friendly & caring always great to talk to. More

by BIKER16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2025 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear that Alicia and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 02, 2025

My first time and I was not disappointed. Matt was very friendly . I will definitely be returning to that dealership More

by ARLENLOCHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

Mar 05, 2025 -

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. We are always more than happy to assist you if anything else comes up. Take care!

March 02, 2025

They did an awesome job on my car and I will come back and give the service again More

by lowandamcmillian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service depart
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Mar 03, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 28, 2025

Always great to come in service everyone is eager to assist Must say the cleaning man with the hat is always cleaning the glass. Does a great job. Looking forward to my next visit. Advisor was awesome More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, Dave, and for taking the time to leave us this wonderful feedback!

February 28, 2025

Very slow be prepared to wait all day for anything other then an oil change More

by Joseafuentesjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

February 28, 2025

It was very easy to schedule this oil change and routine service. The staff was kind and efficient! More

by BROOKEMILLS50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Mar 02, 2025 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Brooke, for choosing Ken Ganley Ford Parma!

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