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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,811 Reviews

1,811 Reviews of Ken Ganley Ford Parma - Service Center

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May 04, 2021

Very happy Dave took care of me after mechanic didn’t do his job he had me come back and the mechanic did what he should of done first time More

by JOYMOORE9199
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave in service , Daniel Walker
Jun 09, 2021 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Ganley Ford West

April 30, 2021

They did a grea job changing the oil in my car. The only problem was a union meeting that made me wait 2 hours to have it done. The last time I only waited an hour. More

by jkelch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
May 01, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. While we're glad to hear we delivered an overall positive experience, we apologize for the long wait. We hope you will give us another opportunity to serve you!

April 28, 2021

Ashley was very helpful and responsive to all my questions. Offered assistance with the tires. Ludwig dropped what he was doing to help. Great team More

by KCWERNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ludwig, Ashley Neely
Apr 28, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ashley, Ludwig, and the rest of our team, and we look forward to working with you again.

April 28, 2021

Nothing more to add. Nothing to say. Only responding because of the incessant emails you send and now you are texting me. Hope this makes it stop. More

by mike@mikejameswilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
Apr 28, 2021 -

Ken Ganley Ford Parma responded

It's great to hear that Aaron was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

April 27, 2021

The people at Ganley West go out of their way to accommodate you. They are honest and always do a great job. I gladly drive from Willoughby for their great service More

by 86METZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Apr 27, 2021 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Apr 27, 2021 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ganley Ford West! If you have any further questions, please give us a call. We're always happy to help!

April 27, 2021

iThis is a great place to get your car from i recommend i This is a great place to get your car from i recommend everyone to get a car from here very good service and quality More

by debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Apr 27, 2021 -

Ken Ganley Ford Parma responded

Thank you, Debbie, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford West.

Apr 27, 2021 -

Ken Ganley Ford Parma responded

Hi Debbie, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 26, 2021

Great place to deal with friendly workers thay are out to help you with out a problem that's why I'll go back. Thanks ken More

by Train 5814
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Apr 27, 2021 -

Ken Ganley Ford Parma responded

Thank you for the kind words for Ken and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

Apr 27, 2021 -

Train 5814 responded

Sure will do that if i need help i will call y'all stay well stay safe. Ken

Apr 27, 2021 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ganley Ford West! If you have any further questions, please give us a call. We're always happy to help!

April 23, 2021

The Service Department at Ganley Ford West has always been great. The most recent visit was again another timely and as expected service experience. Everyone has been great. I would recommend service at More

by Robert Trapp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Apr 25, 2021 -

Ken Ganley Ford Parma responded

Hi Robert, thank you for your kind review; we are happy to pass along your comments to the team here at Ganley Ford West! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

April 22, 2021

Everyone was friendly and ready to help solve the problem. No problem returning to this dealership. People on the phone were very helpful in getting me to the correct department More

by Rich rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Trainer
Apr 23, 2021 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

Apr 23, 2021 -

Ken Ganley Ford Parma responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ganley Ford West! If you have any further questions, please give us a call. We're always happy to help!

April 21, 2021

Thank you for service, everyone was very friendly. Engine light came on while driving I trust Gainly will take care of my vehicle. Thanks again for all help! More

by slaughter.k5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely, Holly Welton
Apr 21, 2021 -

Ken Ganley Ford Parma responded

Thank you for the 5 star review! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We appreciate you choosing Ganley Ford West, and look forward to having you as one of our valued customers for many more years to come!

Apr 30, 2021 -

slaughter.k5 responded

Thank you

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