Ken Ganley Ford Parma - Service Center

Rob and Sherry in service should be reprimanded Have had several issues with Ganley West since purchasing 2018 Ford Fusion in Jan, mostly with Sales. This time, called Service about a recall being r Have had several issues with Ganley West since purchasing 2018 Ford Fusion in Jan, mostly with Sales. This time, called Service about a recall being reported nationally about the potential of stereering wheel coming off due to a short screw in steering column. Sherry was nasty and tried to lie and say it wasn't for 2018 Fusion. Ended up speaking to service mgs Rob, and he was non chalant and saying there was nothing they could do and made no effort to at least order the part to satisfy the recall. I expressed concern about driving a vehicle where potentially the steering wheel can come off in my hands while I'm dropping my 6yr old son off to school and he could basically careless. Guess somewhere along the way, someone forgot to tell them these are customer service positions as well. We got a nice car, but with all the issues we've had with Sales and now Service, almost wish we bought it from another dealership. More

The invisible customer My son was getting his truck looked at while that was going on we decided to look at new cars. I noticed there were a lot of available salesm My son was getting his truck looked at while that was going on we decided to look at new cars. I noticed there were a lot of available salesman but no one wanted to help. We walked around for a half an hour inside and outside of the showroom. And, if that wasn't bad enough his truck is still broke I guess it takes a long time to get parts.. Was told no loner was available and just to pickup his truck as long as he didn't drive to Florida he would be OK. We are getting close to the two weeks mark and still broken. If ganley ford knew how many cars I have bought from ganley subaru. So yes I am a customer. So my opinion find another ford dealeship. More

Follow up Had my car in over Holidays and company that installed windshield scratched my dash and it needed replaced, it was done for free (well charged to that Had my car in over Holidays and company that installed windshield scratched my dash and it needed replaced, it was done for free (well charged to that company). However, instead of receiving a phone call I had to call numerous times to see when the part was in and never received a call when it was finally in (took over a month) and the only reason it got scheduled was because I called once again. More

Extra hidden service fees Recently dropped my car off for new windshield and oil change. Asked them repeatedly $320 covered everything for window install was repeatedly told y Recently dropped my car off for new windshield and oil change. Asked them repeatedly $320 covered everything for window install was repeatedly told yes. Got $40 oil change total should have been close to $360. I walked out paying $414. Get charged a misc. Charge of $25. For what I asked and was told oh rags and partial bottles for oil change. Sales tax was another. When I ask repeated $320 for everything I expect it to mean everything. More

Extremely disappointed with the lack of professionalism I ordered a part for my truck a week in advance, and showed up for my early appointment just to find out they didn't have the part my car needed. They I ordered a part for my truck a week in advance, and showed up for my early appointment just to find out they didn't have the part my car needed. They said they had put it in someone else's car. I had to reschedule my appointment for the next week. Another instance I ordered and paid for a part and the installation on their website. I showed up and was told the prices were incorrect and were actually higher. The third and final time I went to the dealer they found 2 oil leaks on the rear axle and on the transmission. They told me they didn't have the necessary parts in stock. They said they would order it. Two weeks went by, and I called back. They assured me they would call back the following week. A month has now gone by, and I still have not received a call. I would not recommend this dealer to anyone. They truly have the worst customer service I have encountered. Their managers, service department, and receptionists do not know how to follow through or be professional. More

I didn't like the cleanest , and even with appointment i had to wait 2 hours and 30 min. The car has some dirt in the car . And the car wasn't that clean from the out side but ok tho . appointment i had to wait 2 hours and 30 min. The car has some dirt in the car . And the car wasn't that clean from the out side but ok tho . More