Ken Ganley Ford Parma - Service Center

I have no comment,feel like ford was trying to make money,had car in shop 4-5times I lost count called to speak to district manager still waiting on a call back. money,had car in shop 4-5times I lost count called to speak to district manager still waiting on a call back. More

Friendly staff,knowledgeable I always get terrific service & they always let me know what I may need in the future.The service dept is very fast & very efficient. I always get terrific service & they always let me know what I may need in the future.The service dept is very fast & very efficient. More

Multiple Issues with Ganley Ford Multiple times they have had my vehicle and failed to correct the issues. From a potential water leak to issues with noise coming from turning the veh Multiple times they have had my vehicle and failed to correct the issues. From a potential water leak to issues with noise coming from turning the vehicle. My hood started corroding (2017 model) and they tried sending me back the vehicle with spots on the hood that were not painted. They have had my vehicle for almost 3 weeks and they still haven’t corrected the issue. They also set me up with a loaner vehicle that makes noise while driving on the highway and you can feel knocking under your feet. Completely dissatisfied with the level of service. More

Service Department I've never bought a car here, but I have had various models by various manufacturers serviced here-Ford, Chevy and Jeep.. They always have done a gre I've never bought a car here, but I have had various models by various manufacturers serviced here-Ford, Chevy and Jeep.. They always have done a great job, with a friendly staff. They are efficient and they have an excellent customer waiting area, with wi-fi and a few small desks where you can work in private. Really great place; I'm a regular for going on 10 years and intend to continue to use them. More

Sales experiance Went there for service on tarus And checked out used trucks I previously had dealt with mark and went and got him he was very helpful in setting me u Went there for service on tarus And checked out used trucks I previously had dealt with mark and went and got him he was very helpful in setting me up with a used truck also your service dept. Went out of there way to help on some minor issues on the tarus. Great job by all .will defiantly recommend ganly west and mark rezzano. More

Service Nick was very friendly and courteous. The time that was stated for my service was shorter than they expected was a plus for me. He was very thorough Nick was very friendly and courteous. The time that was stated for my service was shorter than they expected was a plus for me. He was very thorough when informing what was being serviced. And would also like to say that Daniel Walker was quick to respond to my email when I had a question about my service being done. He is a great person to deal with when I leased my vehicle and has always been able to answer any questions or concerns I may have had. More

25,000 mile checkup I have been getting my car serviced here since I purchased it. The staff, sales people and techs are excellent to deal with. Service is great, never I have been getting my car serviced here since I purchased it. The staff, sales people and techs are excellent to deal with. Service is great, never a hassle. More

Very Kind People Whenever I have brought in my car for service, I'm always blown away with how nice and professional everyone is. They go above and beyond to accommod Whenever I have brought in my car for service, I'm always blown away with how nice and professional everyone is. They go above and beyond to accommodate me. More

Outstanding service I have been dealing with Nick in the service department at your dealership. His expertise is exceeded only by his concern for customers. Your company I have been dealing with Nick in the service department at your dealership. His expertise is exceeded only by his concern for customers. Your company is lucky to have him. More