Ken Ganley Ford Parma - Service Center

The service at Ganley Ford West was excellent! I was waited on quickly, promptly and my car was ready in a short time. I recently switched from another Ford dealership that I leased since 1984, and I’l waited on quickly, promptly and my car was ready in a short time. I recently switched from another Ford dealership that I leased since 1984, and I’ll forward to a long relationship. More

Ganley has the best customer service! They are honest, respectful and courteous. They alway make sure to let me know if I need to have any routine maintenance done when I drop my vehicle off for oil cha respectful and courteous. They alway make sure to let me know if I need to have any routine maintenance done when I drop my vehicle off for oil changes. More

I had a cracked windshield on new Ridgeline (no impact) and they were very good in setting up warranty and getting glass ordered and installed quickly. and they were very good in setting up warranty and getting glass ordered and installed quickly. More

John is one xxxx of a person that guy deserves one big raise he is very good at his job hats off to him thanks raise he is very good at his job hats off to him thanks More

Wanted to take this opportunity to acknowledge the team at Ganley Ford West, in particular, John Rupert and AJ. We followed this team from Liberty; as their dedication & commitment to our family, and ev at Ganley Ford West, in particular, John Rupert and AJ. We followed this team from Liberty; as their dedication & commitment to our family, and everyone we’ve refered to them, has ALWAYS been no less than ‘above and beyond’… They continue to make every experience; selection, purchase, delivery, service, etc. as EASY & effortless as could be! Thank you for continuing to assist our family with our automotive needs! More

Aaron was great and helpful. Vehicle took a little longer than I expected, but they did a great job. Would definitely service my vehicle here again. than I expected, but they did a great job. Would definitely service my vehicle here again. More

I dropped the car off accidentally a day early they got the car in early did the recall did an oil change and tire rotation said I needed brakes that was way to expensive the car in early did the recall did an oil change and tire rotation said I needed brakes that was way to expensive More

Very unhappy, service wasn't completed on my truck. Engine light came on cylinder 2 mis fire. I brought the truck in on May 8th 2021. I didn't receive the full tune up. The truck was serviced back in S Engine light came on cylinder 2 mis fire. I brought the truck in on May 8th 2021. I didn't receive the full tune up. The truck was serviced back in September 2020 and I bought the truck in November 2020. I rarely drive the truck. I was assured the service would be covered under warranty. I received a call May 8th in order to get the full work done on the truck, it would cost me $199.00. More

Service reps always very professional and pleasant. Dave was great at explaining service options and having notes for me to reference at a later time. was great at explaining service options and having notes for me to reference at a later time. More