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Ken Ganley Ford Parma - Service Center
Cleveland, OH
1,591 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,591 Reviews of Ken Ganley Ford Parma - Service Center
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February 20, 2020
I have been a loyal customer with this dealership. But my last few experiences have not been good. Unfortunately I will be doing business elsewhere last few experiences have not been good. Unfortunately I will be doing business elsewhere More
by Jacklamb1871
Verified CustomerEmployees Worked With
Ashley Neely
February 20, 2020
The service department is great. They always tell me what is needed and the estimated cost. They individual staff members are always polite and informative. is needed and the estimated cost. They individual staff members are always polite and informative. More
by SLK123OGG
Employees Worked With
Mike Hamilton, Nick Seminatore, Ashley Neely
February 20, 2020
Worst visit ever. Appointment for Class Action Suit to upgrade MyFord Touch software. Waited 2 hours to be told that they were unable to download the program from Ford. Left and found that my navigation w upgrade MyFord Touch software. Waited 2 hours to be told that they were unable to download the program from Ford. Left and found that my navigation was not working (no screen). Turned around, returned and after a few minutes was told that all screens were working properly. Sat in car with the service manager and he told me that my car did not have navigation. I must have mixed it up with my Mustang. Now that I could not believe. I purchased this vehicle from your dealership new and for 5 years my car had navigation. After waiting another 30 minutes I was told they had it working again. Still no Sync update. Four hours of my life, for nothing. More
by TLM252
Employees Worked With
Ashley Neely
February 20, 2020
Service That Exceeds Expectations! Courteous, efficient service & technician support! They don't take shortcuts and thereby ensure safety and reliability! It's one of the very best reas Courteous, efficient service & technician support! They don't take shortcuts and thereby ensure safety and reliability! It's one of the very best reasons why I have stayed with the same dealership for three consecutive leases. Halfway thru that third one and plan to return for a fourth lease experience! Will this be the one where I get the F-150 or the Mustang.....hmmmmm. More
by Bob Beck
Employees Worked With
February 20, 2020
Good sales good service I bought my car from Ganley and have service done there also. All is good in sales and service. Of course I would refer people to Ganley. I bought my car from Ganley and have service done there also. All is good in sales and service. Of course I would refer people to Ganley. More
by sus611gra
February 19, 2020
Outstanding customer service The service was outstanding. The ride to work was particularly appreciated given the harsh weather conditions. Nick was great he should be given a rai The service was outstanding. The ride to work was particularly appreciated given the harsh weather conditions. Nick was great he should be given a raise. His technical expertise is exceed only by his evident concern for his customers. His work excellence reflects not only on him as an individual but on your dealership as well. Great job More
by mustang
Employees Worked With
Nick Seminatore
February 19, 2020
Great fast service The service crew at Ganley Ford West is great! Everyone is always professional and very polite. The service is fast and the waiting area is clean. The service crew at Ganley Ford West is great! Everyone is always professional and very polite. The service is fast and the waiting area is clean. More
by remorris208
Employees Worked With
Nick Seminatore
February 19, 2020
oil change Brought my 2018 f150 for an oil change , got in and out and they washed the truck they did a great job. Nick always does a great job. Brought my 2018 f150 for an oil change , got in and out and they washed the truck they did a great job. Nick always does a great job. More
by EFRANTZ
Employees Worked With
February 18, 2020
While they made the necessary repairs, one of the service people quoted me 350 dollar for my exhaust but it wasn’t even looked at yet. The exhaust system was repaired by a sub contractor who only charged 120 people quoted me 350 dollar for my exhaust but it wasn’t even looked at yet. The exhaust system was repaired by a sub contractor who only charged 120. My car wasn’t even taken to the sub contractor till the day after I took it in for service so how did he know how much it was going to cost the day I had it in for service. And almost 600 dollars for labor on parts that cost a little over 150??? I will never have my car serviced there again and to be honest I probably won’t buy my next car there either. More
by Mar1909
Employees Worked With
Service department.
February 18, 2020
Easy In Easy Out Oil change and tire rotation was done quickly and without issues., Vehicle was completely checked with no issues noted. Battery , tires, wipers and li Oil change and tire rotation was done quickly and without issues., Vehicle was completely checked with no issues noted. Battery , tires, wipers and lights were verified More
by JOEKOOL99
Employees Worked With
Ashley Neely Service Advisor
