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Ken Ganley Ford Parma - Service Center
Cleveland, OH
1,804 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,804 Reviews of Ken Ganley Ford Parma - Service Center
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June 18, 2021
Final cost was quiet a bit higher than expected or quoted, my Ford Points were not used although it was requested. I realized that after I paid. Not encouraging… quoted, my Ford Points were not used although it was requested. I realized that after I paid. Not encouraging… More
by Tygress4u
Verified CustomerEmployees Worked With
June 17, 2021
I’m consistently impressed by the Ganley Ford West service team and have been a loyal customer for 11 years now. I had the pleasure of working with Dave recently, who was kind and helpful. service team and have been a loyal customer for 11 years now. I had the pleasure of working with Dave recently, who was kind and helpful. More
by kecbella
Employees Worked With
June 17, 2021
Dave Moga time and time again goes above and beyond to Dave Moga time and time again goes above and beyond to make the (not so fun maintenance aspect) enjoyable as possible. Always a smile on his face, g Dave Moga time and time again goes above and beyond to make the (not so fun maintenance aspect) enjoyable as possible. Always a smile on his face, genuinely cares about his customers, and listens. Thanks Dave for all you do! More
by BRADLEY2030
Employees Worked With
June 15, 2021
Ashley was top notch! My wife and I were very thankful and appreciative for her great service! Although, our car was returned without a horn and possibly no airbag as well. Sales Dept is abysmal at and appreciative for her great service! Although, our car was returned without a horn and possibly no airbag as well. Sales Dept is abysmal at best! Absolutely disgusted in their lack of ability to be able to deliver a customer’s request. It’s a shame they represent Ford. More
by DAVIDBALL103070
June 11, 2021
The service at Ganley Ford West was excellent! I was waited on quickly, promptly and my car was ready in a short time. I recently switched from another Ford dealership that I leased since 1984, and I’l waited on quickly, promptly and my car was ready in a short time. I recently switched from another Ford dealership that I leased since 1984, and I’ll forward to a long relationship. More
by Henry
Employees Worked With
John Asano
June 06, 2021
Ganley has the best customer service! They are honest, respectful and courteous. They alway make sure to let me know if I need to have any routine maintenance done when I drop my vehicle off for oil cha respectful and courteous. They alway make sure to let me know if I need to have any routine maintenance done when I drop my vehicle off for oil changes. More
by kjbicycles
June 05, 2021
I had a cracked windshield on new Ridgeline (no impact) and they were very good in setting up warranty and getting glass ordered and installed quickly. and they were very good in setting up warranty and getting glass ordered and installed quickly. More
by Danielattila
June 03, 2021
Wanted to take this opportunity to acknowledge the team at Ganley Ford West, in particular, John Rupert and AJ. We followed this team from Liberty; as their dedication & commitment to our family, and ev at Ganley Ford West, in particular, John Rupert and AJ. We followed this team from Liberty; as their dedication & commitment to our family, and everyone we’ve refered to them, has ALWAYS been no less than ‘above and beyond’… They continue to make every experience; selection, purchase, delivery, service, etc. as EASY & effortless as could be! Thank you for continuing to assist our family with our automotive needs! More
by aprzybys42
