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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,803 Reviews
Call Service Center (888) 433-2764

1,803 Reviews of Ken Ganley Ford Parma - Service Center

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June 30, 2021

Ganley Ford West is the best! We've been customers for more than 30 years. We keep coming back because of the excellent service. They always keep me informed and give a variety of service and product op More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2021 -

Ken Ganley Ford Parma responded

Thank you,Bob! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

June 29, 2021

Excellent service. Good communication. Received an oil change/tire rotation and car was More

by MSCHREIBER81884
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Trainer
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Jun 29, 2021 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience working with Aaron! We sincerely value your business and look forward to your next visit.

June 29, 2021

Always great service. Even on hectic days they really hustle to help you out. More

by BARBBODEMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely, Aaron Trainer
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Jun 29, 2021 -

Ken Ganley Ford Parma responded

Barb, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ashley and Aaron met your expectations. Thank you again for choosing Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

June 28, 2021

Service was good and fast. They were supposed to text appointment reminders and I never got one. Overall service was good and friendly staff More

by DIANEWINPINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2021 -

Ken Ganley Ford Parma responded

Diane, Thank you so much for your kind words for your service team, and for taking the time to leave us this wonderful feedback!

June 26, 2021

Got me in and out within 2 hours. Service manager was friendly & knowledgeable. More

by WDONLON2
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear Dave delivered such a great experience!

June 25, 2021

The service department at Ganley Ford is remarkable. Everytime I bring my vehicle in it's well taken care of. I'm glad I chose this location. More

by Luvlyfe
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
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Jun 28, 2021 -

Ken Ganley Ford Parma responded

It's great to hear that Ashley was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

June 22, 2021

Dave was fantastic! Super helpful! Very friendly. Accommodating and pleasant. More

by klsinagra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Dave and the team, and we look forward to working with you again!

June 21, 2021

Absolutely awesome, respectful and fast. I really enjoy going to Ganley More

by GYPSY29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Trainer
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Jun 21, 2021 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Aaron here at Ganley Ford West. We appreciate your business and hope to see you again soon!

June 19, 2021

Always great with everything from scheduling, the service and the follow up. I would give more than 5 stars if I could. Thank you Ganley Ford West More

by Pberoisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2021 -

Ken Ganley Ford Parma responded

Thank you for your business and this excellent review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We're always happy to help.

June 18, 2021

Final cost was quiet a bit higher than expected or quoted, my Ford Points were not used although it was requested. I realized that after I paid. Not encouraging… More

by Tygress4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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