Ken Ganley Ford Parma - Service Center

Very nice people who explained everything in detail and answered any questions I had. Looking forward to purchasing another vehicle from this dealership in the future answered any questions I had. Looking forward to purchasing another vehicle from this dealership in the future More

I got a quick appointment when I wanted it. It took a little longer than usual. This was okay I wasn’t in a hurry little longer than usual. This was okay I wasn’t in a hurry More

I received such great service! The techs were great and very polite. I would recommend services to my friends and family. I was serviced quickly and effectively. very polite. I would recommend services to my friends and family. I was serviced quickly and effectively. More

Took care of me quickly, had a courtesy car available for me to use. Dave in service made sure I was updated and finished all the requirements. me to use. Dave in service made sure I was updated and finished all the requirements. More

I had an appointment for a seat latch I believe was the part. The appointment was made with Ashley who called me when the part came in. I arrived at the dealership the day of my appointment, when I got t part. The appointment was made with Ashley who called me when the part came in. I arrived at the dealership the day of my appointment, when I got there I said I was here for my appointment. I don’t know the name of who helped me, but he had no idea why I was there and asked me for the paper work from the last time I was there but I couldn’t find it. He kept saying that “Ashley was the one who made the appointment “. I still just can’t understand if someone was off on a day that it wouldn’t be in the computer that a customer was coming in. I also didn’t receive the paperwork for what was done that day, I think he told me he would mail it to my house. This is my second not good experience with this service department. The first was with the same person. That time I had an oil leak and I checked in with the same person who had me waiting in the waiting room for well over an hour. I finally got up to find out how much longer and he says “oh this is at least a three day job”. So my frustration there was why have me sitting in the waiting room if this particular job was going to take that long?! My lease is up July 2022. I probably will not lease another car with this dealership because of these experiences. More

Great work and great communication, we’ve been coming here for many years and will continue to do so, for our vehicle purchases and service. here for many years and will continue to do so, for our vehicle purchases and service. More

Very friendly and knowledgeable staff. Maintenance was completed in time frame indicated when I dropped off the car. Car was also washed which was appreciated. completed in time frame indicated when I dropped off the car. Car was also washed which was appreciated. More

The steering column panel was broken during the airbag replacement and Aaron was quick to have the issue resolved without any problem. Appreciate the concern. replacement and Aaron was quick to have the issue resolved without any problem. Appreciate the concern. More

Very prompt with the initial greeting and the paperwork for the appointment was all in order. This was followed by curtesy updates on the status of the repair. for the appointment was all in order. This was followed by curtesy updates on the status of the repair. More

I am always pleased with my service. I had to be at a doctor’s appointment and they had my car finished in time for me to get to the doctor. Also always let me know what other service I need to have done doctor’s appointment and they had my car finished in time for me to get to the doctor. Also always let me know what other service I need to have done, More