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Ken Ganley Ford Parma - Service Center
Cleveland, OH
1,803 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,803 Reviews of Ken Ganley Ford Parma - Service Center
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Verified Customer
August 02, 2021
Service desk worker was excellent and the work done on my vehicle was great. I was actually charged less than anticipated because they said some of the work was not necessary at the current time. vehicle was great. I was actually charged less than anticipated because they said some of the work was not necessary at the current time. More
by DAVIDP1441
Employees Worked With
July 31, 2021
A Very professional and courteous experience, extremely fast and friendly. The service department really has it all together. I always recommend Ganly Ford for all my needs fast and friendly. The service department really has it all together. I always recommend Ganly Ford for all my needs More
by mariannebaker59
Employees Worked With
John Asano
July 30, 2021
Staff was not friendly. Hard to get ahold of someone, no updates. ETA kept changing. Pickup, Stood there for 30+minutes until someone acknowledged me. updates. ETA kept changing. Pickup, Stood there for 30+minutes until someone acknowledged me. More
by Bukachcm
Employees Worked With
Unsure, the guy who helped me just kept telling the others “I don’t care, I’m not the manager here.”
July 27, 2021
Excellent customer service i was dealing with Ashley on a recall she kept me informed till it was complete. So I would return here for service and to purchase a vechile. recall she kept me informed till it was complete. So I would return here for service and to purchase a vechile. More
by Nick216
Employees Worked With
Ashley Neely
July 27, 2021
Customer Service Team was great! Paid attention to my needs and concerns. There was friendly, courteous, considerate of my time, and made sure that my needs were met. needs and concerns. There was friendly, courteous, considerate of my time, and made sure that my needs were met. More
by Joshmaldo
July 25, 2021
The service department did a excellent job. Very polite and courteous. Had my vehicle in at the appropriate time. I would definitely recommend them. Thank you. and courteous. Had my vehicle in at the appropriate time. I would definitely recommend them. Thank you. More
by DAJAYHAWKS
July 24, 2021
Great customer service! Friendly staff, Finance department help me out tremendously I would my Truck needed some service got the job done I’d definitely recommend Ganley department help me out tremendously I would my Truck needed some service got the job done I’d definitely recommend Ganley More
by kbella30
Employees Worked With
Other Employees :
Ashley Neely, Aaron Trainer, John Asano
July 23, 2021
Service department worked diligently in repairing my vehicle turned a rocky situation completely around, attentively listened/understood, and kept their word thank you Ganley for such a knowledgeable, p vehicle turned a rocky situation completely around, attentively listened/understood, and kept their word thank you Ganley for such a knowledgeable, professional staff please keep up the great work! More
by Lo
July 23, 2021
Aaron is an excellent customer service RepHe is very Aaron is an excellent customer service Rep He is very knowledgeable, friendly and helpful w:o being pushy what else can I say About that??? Aaron is an excellent customer service Rep He is very knowledgeable, friendly and helpful w:o being pushy what else can I say About that??? More
by ZIMS1956
Employees Worked With
Aaron Trainer
