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Ken Ganley Ford Parma - Service Center
Cleveland, OH
1,504 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,504 Reviews of Ken Ganley Ford Parma - Service Center
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August 02, 2019
Very Kind People Whenever I have brought in my car for service, I'm always blown away with how nice and professional everyone is. They go above and beyond to accommod Whenever I have brought in my car for service, I'm always blown away with how nice and professional everyone is. They go above and beyond to accommodate me. More
by brianb33
Employees Worked With
Jessica Surso
August 02, 2019
Outstanding service I have been dealing with Nick in the service department at your dealership. His expertise is exceeded only by his concern for customers. Your company I have been dealing with Nick in the service department at your dealership. His expertise is exceeded only by his concern for customers. Your company is lucky to have him. More
by mustang
Employees Worked With
Nick Semmantore (I am sure I spelled that wrong and apologize)
November 23, 2018
Great service Rob and Nick in service took me in when I didn’t buy the vehicle from there location.i was having problems w Ganley in Norton Ohio couldn’t get anythi Rob and Nick in service took me in when I didn’t buy the vehicle from there location.i was having problems w Ganley in Norton Ohio couldn’t get anything done.Rob and nick took my vehicle and fixed the problems I was having it wasn’t easy for them but they somehow made it work and kept me happy. I recommend if you have any issue speak to one of these gentlemen they are very respectful and Patient guys 👍🏾 More
by Rlovett04
Employees Worked With
Rob Fahey
March 16, 2018
Rob and Sherry in service should be reprimanded Have had several issues with Ganley West since purchasing 2018 Ford Fusion in Jan, mostly with Sales. This time, called Service about a recall being r Have had several issues with Ganley West since purchasing 2018 Ford Fusion in Jan, mostly with Sales. This time, called Service about a recall being reported nationally about the potential of stereering wheel coming off due to a short screw in steering column. Sherry was nasty and tried to lie and say it wasn't for 2018 Fusion. Ended up speaking to service mgs Rob, and he was non chalant and saying there was nothing they could do and made no effort to at least order the part to satisfy the recall. I expressed concern about driving a vehicle where potentially the steering wheel can come off in my hands while I'm dropping my 6yr old son off to school and he could basically careless. Guess somewhere along the way, someone forgot to tell them these are customer service positions as well. We got a nice car, but with all the issues we've had with Sales and now Service, almost wish we bought it from another dealership. More
by FUSION OWNER
Employees Worked With
ROB AND SHERRY IN SERVICE DEPT
October 14, 2016
Exceptional Service This was by far the best Service call I ever experienced. My Ford Fusion was recalled and the Service Advisor (Frank Kelly) did a perfect job of expla This was by far the best Service call I ever experienced. My Ford Fusion was recalled and the Service Advisor (Frank Kelly) did a perfect job of explaining what was going to be done and how long. My vehicle was done much quicker that I expected and they even washed it. Thank you so much Frank Kelly. More
by nhol123
Employees Worked With
Frank Kelly
April 03, 2016
The invisible customer My son was getting his truck looked at while that was going on we decided to look at new cars. I noticed there were a lot of available salesm My son was getting his truck looked at while that was going on we decided to look at new cars. I noticed there were a lot of available salesman but no one wanted to help. We walked around for a half an hour inside and outside of the showroom. And, if that wasn't bad enough his truck is still broke I guess it takes a long time to get parts.. Was told no loner was available and just to pickup his truck as long as he didn't drive to Florida he would be OK. We are getting close to the two weeks mark and still broken. If ganley ford knew how many cars I have bought from ganley subaru. So yes I am a customer. So my opinion find another ford dealeship. More
by G
Employees Worked With
Frank
February 09, 2015
Follow up Had my car in over Holidays and company that installed windshield scratched my dash and it needed replaced, it was done for free (well charged to that Had my car in over Holidays and company that installed windshield scratched my dash and it needed replaced, it was done for free (well charged to that company). However, instead of receiving a phone call I had to call numerous times to see when the part was in and never received a call when it was finally in (took over a month) and the only reason it got scheduled was because I called once again. More
by Myron89
Employees Worked With
Service Dept.
December 23, 2014
Extra hidden service fees Recently dropped my car off for new windshield and oil change. Asked them repeatedly $320 covered everything for window install was repeatedly told y Recently dropped my car off for new windshield and oil change. Asked them repeatedly $320 covered everything for window install was repeatedly told yes. Got $40 oil change total should have been close to $360. I walked out paying $414. Get charged a misc. Charge of $25. For what I asked and was told oh rags and partial bottles for oil change. Sales tax was another. When I ask repeated $320 for everything I expect it to mean everything. More
by Myron89
Employees Worked With
Jennifer Ontko
October 21, 2014
Service Department is deplorable I brought my car in far a minor screw replacement that was covered under warranty. After waiting for 2 hours, I was told the part neededvto be ordered I brought my car in far a minor screw replacement that was covered under warranty. After waiting for 2 hours, I was told the part neededvto be ordered. I called when I didnt hear back a week later and was told the part just arrived. I sat for another 2 hours to be told the wrong part had been ordered! After almost a month, I called again after not hearing from service and was told the screw was being painted at the body shop! I never knew a plastic screw needed to be painted. I arrived to find that they had ordered a completely unneeded part and the plastic screw had been in stock in the parts departments all along. I left my carvto be gassed and detailed after all of the trouble and arrived to pick it up and my vehicle was not even there! I have never experienced such terrible service. There is no communication and every person wants to point the blame finger at someone else! Horrible doesn't even describe my experience. I will never go there again! More
by kcole77
Employees Worked With
service manager, parts manager, service technicians, service
May 21, 2014
Extremely disappointed with the lack of professionalism I ordered a part for my truck a week in advance, and showed up for my early appointment just to find out they didn't have the part my car needed. They I ordered a part for my truck a week in advance, and showed up for my early appointment just to find out they didn't have the part my car needed. They said they had put it in someone else's car. I had to reschedule my appointment for the next week. Another instance I ordered and paid for a part and the installation on their website. I showed up and was told the prices were incorrect and were actually higher. The third and final time I went to the dealer they found 2 oil leaks on the rear axle and on the transmission. They told me they didn't have the necessary parts in stock. They said they would order it. Two weeks went by, and I called back. They assured me they would call back the following week. A month has now gone by, and I still have not received a call. I would not recommend this dealer to anyone. They truly have the worst customer service I have encountered. Their managers, service department, and receptionists do not know how to follow through or be professional. More
by aaronaby
Employees Worked With
Managers, receptionists, and service department
