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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,565 Reviews
Call Service Center (888) 433-2764

1,565 Reviews of Ken Ganley Ford Parma - Service Center

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November 19, 2024

I like the atmosphere and professional attitude and look forward to coupons on oil changes. More

by yopowchiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Nov 19, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

November 17, 2024

Very good customer service. Service on my vehicle was done fast and good. Nice facility. More

by NENOISUZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
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Nov 18, 2024 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

Nov 19, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 16, 2024

Great place . fast and great service I love the excellent customer service. Thanks Ken galley Ford parma More

by joannaalicea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
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Nov 18, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Nov 19, 2024 -

Ken Ganley Ford Parma responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

November 15, 2024

They do good work, but takes a little time. Provide very good updates and cost information. More

by stevec1333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Nov 18, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Steve, and we look forward to working with you again.

Nov 18, 2024 -

Ken Ganley Ford Parma responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

November 15, 2024

George was an excellent service advisor explained everything very clearly very thoroughly willing to work with solving the problem with my vehicle that I had in for service highly recommend George to More

by 317pmcdanieljr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with George here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

November 15, 2024

When I went there I hadn't anticipated that I would be able to walk out with my dream vehicle. Bubba walked through everything with me and made the experience absolutely wonderful. More

by michellebelz72
Recommend Dealer
Yes
Employees Worked With
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bubba
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Nov 18, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, Michelle, and for taking the time to leave us this wonderful feedback!

November 14, 2024

GREAT SERVICE WILL COME BACK IN THE FUTURE GOD WILLING WILL TELL OTHERS THANK YOU More

by LSCHI98711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Nov 15, 2024 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our team! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

Nov 18, 2024 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 14, 2024

Friendly and knowledgeable service team. The waiting area was comfortable while my car was being serviced More

by D.A.S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

Nov 18, 2024 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 14, 2024

I have had a works package done twice and they pretty much just changed the oil and rotated the tires. Nothing else was checked Pretty disappointing. Expensive, which I don’t mind if a thorough job is More

by USAEIRUS
Recommend Dealer
No
Employees Worked With
Don’t know
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Nov 18, 2024 -

Ken Ganley Ford Parma responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Nov 18, 2024 -

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

November 14, 2024

The service was great the technician was awesome I'm very satisfied with the service that was provided. More

by Clinton Johnson
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, Clinton, and for taking the time to leave us this wonderful feedback!

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