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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,804 Reviews

1,804 Reviews of Ken Ganley Ford Parma - Service Center

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September 14, 2021

Ganley always does outstanding service on my car. Last visit was a faulty air filter but I guarantee it was just the mechanic who idid not put it on tight enough. It was an inconvenience but we’re all hum More

by JBONACCI27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Sep 15, 2021 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford West.

September 13, 2021

Always a great dealership to work with. Speedy, efficient and they wash your car afterwards. I’ll definitely be back. More

by MIKE_ATTEWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Sep 13, 2021 -

Ken Ganley Ford Parma responded

Mike, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 08, 2021

Fantastic service and care from Ganley West team. I’ve bought my last three cars from them and have all service done there. I have never had an issue I in the thirty years I’ve been with Ganley. More

by rubarb14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Asano
Sep 08, 2021 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 06, 2021

Fast and good service I will keep Getting my truck Fast and good service I will keep Getting my truck maintenance here. From the moment you walk in to their service department you feel the welcome a More

by Akumanny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Sep 07, 2021 -

Ken Ganley Ford Parma responded

Hi Akumanny, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Ganley Ford West

September 06, 2021

Like the service department.People are always nice and informative. They always work on my car.I will always use this garage.Hopefully I will buy my next car with GanleyFord More

by nudnud1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Sep 07, 2021 -

Ken Ganley Ford Parma responded

Hi, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

September 06, 2021

As always. Your team kept excellent care of me. They were experienced and very thoughtful through the whole process. I look forward to each visit, knowing that I will be kept care of. Customer Service mean More

by Mark.foth53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Gallagher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ashley Neely, Aaron Trainer
Sep 06, 2021 -

Mark.foth53 responded

Great Work as always.

August 31, 2021

FAST, EASY, FAIR! My top three words of choice. Definitely check them out, no pressure and they will work with you, no problem. VERY HAPPY! More

by Tiff.quin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Walker
Aug 31, 2021 -

Ken Ganley Ford Parma responded

Hi Tiffany! We are thrilled to hear that you had such a positive experience with Danny Walker & Ganley Ford! We really appreciate your business and the kind 5 star review! We look forward to your next visit & hope you're enjoying your Ford Escape!!

August 26, 2021

Demasiado de espera nunca tienen los res puesto listo y no arreglan completo lo que se le dice pero l atención es muy bueno solo deben mejorar su servicio More

by Alerow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Aug 26, 2021 -

Ken Ganley Ford Parma responded

Thank you so much for your feedback, and we apologize that we fell short of your expectations this time. We hope you will give us another opportunity to serve you and demonstrate our commitment to great customer service!

August 26, 2021

Worst experience ever. I had my vehicle towed there for service. They tried to charge me $336 dollars for a part that other dealers charge $280 for with a 2 yr warranty and I had to wait 2 days to get the More

by mimeglich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Sep 09, 2021 -

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 26, 2021

Great customer service. Dave explained what needed to be done and took good care of my Mustang. There's also a customer waiting area with good Wi-Fi where I could get some work done. More

by Vijeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Ken Ganley Ford Parma responded

Thank you for your review and kind words for Dave! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

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