Ken Ganley Ford Parma - Service Center

Ganley ford west has great service staff. Talked a little with my fav salesperson, Pam, while waiting for my car. It was a great day. with my fav salesperson, Pam, while waiting for my car. It was a great day. More

Very nice and quick service Very good at communicating and letting me know all about the car and what services was done on the car. As fast on fixing my car Very good at communicating and letting me know all about the car and what services was done on the car. As fast on fixing my car More

Excellent service and customer-focused staffCar serviced Excellent service and customer-focused staff Car serviced on time They also have a car loaner service for more extensive repairs If your car needs Excellent service and customer-focused staff Car serviced on time They also have a car loaner service for more extensive repairs If your car needs more work More

DEALER MADE A GREAT EFFORT I am very happy with the Conditions in which Ganley Ford returned my car to me. They kept the car for 4 days to service the SYNC system in my Ford Es I am very happy with the Conditions in which Ganley Ford returned my car to me. They kept the car for 4 days to service the SYNC system in my Ford Escape which I have had many problems with thus far. Not sure if the issue is resolved yet as I have only had the car back for 1 day. However, I would most definitely recommend Ganley Ford for service. Though they were keeping my car to service SYNC when my car was returned to me it was clean and had a full tank of Gas. I could tell that they had also cleaned the inside of my car as well. I really appreciate all the fact that you took the time to show you cared about your customer and your presentation to your customer. Ganley Ford is only the dealer not the make of SYNC. Though they took the time to service SYNC and I appreciate it. If I have any more problems with SYNC I will definitely reach out to FORD CORPORATE since this is their product not Ganley's.. As for service from Ganley Ford, I did absolutley receive good service. Thank you More

2017 Ford Explorer Everything at Ganley 'Ford West was great when I had my Explorer in last week. Nick Seminatore should be given a bonus and a raise. Everything at Ganley 'Ford West was great when I had my Explorer in last week. Nick Seminatore should be given a bonus and a raise. More

Great service all the time and in and out in no time at all always feel welcome with the great atmosphere the service writers and manager create will always get my service done here all always feel welcome with the great atmosphere the service writers and manager create will always get my service done here More

All was Great.Service and People!Vehicle was done on All was Great. Service and People! Vehicle was done on time and was washed when finished. Will keep coming here for the excellent job they do! All was Great. Service and People! Vehicle was done on time and was washed when finished. Will keep coming here for the excellent job they do! More

1st Scheduled service on my new Ecosport The service was good and they got it done quickly but I was unhappy with the fact that they did not check the tire pressure. I had to inflate them mys The service was good and they got it done quickly but I was unhappy with the fact that they did not check the tire pressure. I had to inflate them myself. More

Terrific Service! Jessica, the Customer Service Rep. at Ganley West went out of her way to assist me in a very difficult service call that led to the final service I wo Jessica, the Customer Service Rep. at Ganley West went out of her way to assist me in a very difficult service call that led to the final service I would have for now at Ganley since my car's book value was less than the proposed service. I appreciate all the great service I have received and I travel 60 miles to go to Ganley Ford West on Lorain in Ohio City for the all my service since 2011! Thanks again to Jessica she is terrific! More

good but one concern On 11/12/19 I had my car in for its 40,000 mile check up. I have been going here since I bought my car from them in Aug 2013 Services are always ex On 11/12/19 I had my car in for its 40,000 mile check up. I have been going here since I bought my car from them in Aug 2013 Services are always excellent and staff very attentive and clear about what needs to be done. Never had any problems. This visit was the same as to services. But during this visit the person who I was dealing with advised me that I needed 3 new tires (had got one new tire a couple of years back) She suggested I sign up for Ford credit card and would get a refund of $70.00 on the tires, plus other refunds . So right there and then I completed the application for the credit card and was approved. At the end of my visit she gave me the refund information to apply. But when i applied I was informed that I did not qualify as I only bought 3 tires not 4. The problem for me is that I would have shopped around as to price of tires before making a decision to go ahead with new tires if I had known I would not get the $70.00 refund. So not happy about this. More