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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,591 Reviews

1,591 Reviews of Ken Ganley Ford Parma - Service Center

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June 28, 2020

The coordinator took care since my arrival, came to provide a heads up when there was going to be a 20 minutes delay during the recall repair. Excellent communication and attention. More

by Eric Arce
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore, Ashley Neely
Jun 28, 2020 -

Ken Ganley Ford Parma responded

Thank you for your very kind review, Eric. We strive to make sure that all of our customers leave happy so it is great to hear about your excellent experience here at Ganley Ford West.

June 27, 2020

They were professional and did a good job. I was pleased with the job they did and got me in and out in a timely fashion. More

by Jtm2230
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore, Ashley Neely
Jun 28, 2020 -

Ken Ganley Ford Parma responded

Hello JTM, Thank you for taking the time to share your thoughts on working with Ashley, Nick, and our team. We're glad to hear we delivered such a great experience!

June 27, 2020

Oil change, new tires and check engine light on. I got four new tires, an oil change and my check engine light checked. Everyone was nice and explained what was going on. The car was washed and parke More

by Lshort12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Jun 28, 2020 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 26, 2020

The Ford Ganley West Dealership has awesome customer service and tells you exactly what goes on with your vehicle as far as maintenance and other items. I've been coming since 2015👍👍👍 More

by SHELLESIGMA
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rezzano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Walker, Nick Seminatore, Ashley Neely, Brandon Taylor-Mitchell
Jun 28, 2020 -

Ken Ganley Ford Parma responded

Hello, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Bolaji, Mark and our team, and we look forward to working with you again.

June 26, 2020

Review I am very pleased with the service and absolutely trust everyone with my car. Everyone is super friendly and helpful. I highly recommend Ganley servic More

by DEBBIEM0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Jun 26, 2020 -

Ken Ganley Ford Parma responded

Thank you for your very kind review, Debbie. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford West.

June 26, 2020

Great service! The Service advisors Ashley and Nick were great to work with! Got a quick appt for a oil change and tire rotation and they also washed my vehicle ... see you in another 5000 miles.... Thanks More

by RAM9735
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore, Ashley Neely
Jun 28, 2020 -

Ken Ganley Ford Parma responded

Hello, Thanks for sharing your thoughts about your experience with our service team here at Ganley Ford West. Ashley and Nick work hard to provide you and all our customers with the best experience. We appreciate your business and hope to see you again soon!

June 26, 2020

Always an easy experience dealing with Ganleys service department. Haven't had any issues getting in when I needed and they have always went above and beyond in my opinion. More

by BRIAN86BROWN
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Jun 28, 2020 -

Ken Ganley Ford Parma responded

Brian, Thank you for choosing Ganley Ford West, your feedback and rating mean a lot to us. We're glad Nick was able to help, and we hope to see you again!

June 26, 2020

Ganley Ford always receives my car with a smile and keeps me informed along the way. I also appreciate that my car gets washed. At pick up the entire invoice is gone over for me. More

by sus611gra
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Jun 28, 2020 -

Ken Ganley Ford Parma responded

Hello, We appreciate your business, and Nick and our team look forward to serving you again soon!

June 26, 2020

Scheduled oil change Each time I visit this dealership to have my oil changed staff are courteous and quick. I used to go to quick lube places, but after purchasing the c More

by LARAPARKS75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Jun 28, 2020 -

Ken Ganley Ford Parma responded

Lara, It's great to hear that Ashley was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

June 25, 2020

I used to go there for oil change only. I don't recommend go there for diagnosing a problem. They always give wrong diagnose. M More

by Moh
Recommend Dealer
No
Employees Worked With
Ashley Neely
Jul 12, 2020 -

Ken Ganley Ford Parma responded

Hello, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit?

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