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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,506 Reviews

1,506 Reviews of Ken Ganley Ford Parma - Service Center

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February 19, 2020

Outstanding customer service The service was outstanding. The ride to work was particularly appreciated given the harsh weather conditions. Nick was great he should be given a rai More

by mustang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Feb 26, 2020 -

Ken Ganley Ford Parma responded

Thanks so much for your great review and high star rating! We hope to see you again soon!

February 19, 2020

Great fast service The service crew at Ganley Ford West is great! Everyone is always professional and very polite. The service is fast and the waiting area is clean. More

by remorris208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Feb 26, 2020 -

Ken Ganley Ford Parma responded

Thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 19, 2020

oil change Brought my 2018 f150 for an oil change , got in and out and they washed the truck they did a great job. Nick always does a great job. More

by EFRANTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 19, 2020 -

Ken Ganley Ford Parma responded

Thanks for the great review and 5 star rating! We greatly appreciate you taking the time to share your experience with us! Please let us know if there is anything we can do to assist!

February 18, 2020

Just an Excellant place to buy a car..Great people from top to bottom..Service department is very accomadating and provides excelkant service especiLly oil changes etc.. More

by RJBOLL1
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hamilton, Jessica Surso
Feb 26, 2020 -

Ken Ganley Ford Parma responded

Thank you so much for letting us know how we did. We're happy to hear that you had a great service experience with us. We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!

February 18, 2020

While they made the necessary repairs, one of the service people quoted me 350 dollar for my exhaust but it wasn’t even looked at yet. The exhaust system was repaired by a sub contractor who only charged 120 More

by Mar1909
Recommend Dealer
No
Employees Worked With
Service department.
February 18, 2020

Easy In Easy Out Oil change and tire rotation was done quickly and without issues., Vehicle was completely checked with no issues noted. Battery , tires, wipers and li More

by JOEKOOL99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely Service Advisor
Feb 18, 2020 -

Ken Ganley Ford Parma responded

Thanks so much for your great review and high star rating! We hope to see you again soon!

February 18, 2020

oil change this time, as always was efficient. Service personnel were professional and courteous. Unfortunately I find the seating in the waiting room is uncom More

by BECCAKNAPPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure
Feb 18, 2020 -

Ken Ganley Ford Parma responded

Thanks so much for your honest feedback and your 5 star rating! We greatly appreciate taking the tine to leave a great review! Thanks again for your business.

February 18, 2020

Customer Service Everyone at the dealership was polite and friendly. They explained everything that need to be done in in words that I could understand. I would reco More

by Jrhost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service: Nick and Ashley, Mechanic: Nick
Feb 26, 2020 -

Ken Ganley Ford Parma responded

Thanks so much for your honest feedback and your 5 star rating! We greatly appreciate taking the tine to leave a great review! Thanks again for your business.

February 18, 2020

Always good They always do a good job. The waiting area is comfortable. The people are honest and do a good job. Wish they had a full service wash even at an e More

by jwm85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Feb 26, 2020 -

Ken Ganley Ford Parma responded

Thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 18, 2020

Great service with a smile!Always go above and beyond Great service with a smile! Always go above and beyond expectations. Would recomend to everyone. Have been coming here for 15 years and will contin More

by Hammie_vcf
Recommend Dealer
Yes
Employees Worked With
Nick
Feb 26, 2020 -

Ken Ganley Ford Parma responded

Thank you so much for letting us know how we did. We're happy to hear that you had a great service experience with us. We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!

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