Back

Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,506 Reviews

1,506 Reviews of Ken Ganley Ford Parma - Service Center

Sort by
February 22, 2020

I always find the Ganley dealership team to be helpful, courteous, and thorough for my service. They don't sell me services that aren't required and keep my f150 working like a fine oiled machine. It make More

by LAURIEFRANKITO
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Feb 26, 2020 -

Ken Ganley Ford Parma responded

Thanks so much for your great review and high star rating! We hope to see you again soon!

February 21, 2020

They were all Knowledgeable and professional Team efforts were definitely noted. They emplor a sense of confidence to the customer. It has been a pleasure with every service. More

by ROBERT Gallagher
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore, Ashley Neely
Feb 26, 2020 -

Ken Ganley Ford Parma responded

Thank you so much for letting us know how we did. We're happy to hear that you had a great service experience with us. We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!

February 20, 2020

Service That Exceeds Expectations! Courteous, efficient service & technician support! They don't take shortcuts and thereby ensure safety and reliability! It's one of the very best reas More

by Bob Beck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2020 -

Ken Ganley Ford Parma responded

Thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 20, 2020

Good sales good service I bought my car from Ganley and have service done there also. All is good in sales and service. Of course I would refer people to Ganley. More

by sus611gra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Feb 26, 2020 -

Ken Ganley Ford Parma responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If there is anything else we can do to assist you, please let us know! Take care!

February 20, 2020

Timely I was pleased to have my car ready in even less time than I was told. Jeremy did a great job of keeping me informed about my car and the repair. Ashle More

by VF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy too!, Ashley Neely
Feb 26, 2020 -

Ken Ganley Ford Parma responded

Thank you so much for letting us know how we did. We're happy to hear that you had a great service experience with us. We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!

February 20, 2020

Really helpful people I had a couple of issues that were brought to my attention and thoroughly explained. The staff was very helpful with explaining the importance of each More

by J.ramsey21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Walker, Nick Seminatore
Feb 26, 2020 -

Ken Ganley Ford Parma responded

Thanks so much for your great review and high star rating! We hope to see you again soon!

February 20, 2020

I very much enjoy owning my Ford F-150 2015 from Ganley West Dealership, There service and sales persons are top notch knowledgeable helpful and kind to me. More

by KEOSONIC
Recommend Dealer
Yes
Employees Worked With
Mike Hamilton, Nick Seminatore, Ashley Neely
Feb 26, 2020 -

Ken Ganley Ford Parma responded

Thanks so much for your 5 star review! We really value you as a customer and your business. Please let us know if there is anything else we can do to assist you!

February 20, 2020

I have been a loyal customer with this dealership. But my last few experiences have not been good. Unfortunately I will be doing business elsewhere More

by Jacklamb1871
Recommend Dealer
No
Employees Worked With
Ashley Neely
February 20, 2020

The service department is great. They always tell me what is needed and the estimated cost. They individual staff members are always polite and informative. More

by SLK123OGG
Recommend Dealer
Yes
Employees Worked With
Mike Hamilton, Nick Seminatore, Ashley Neely
Feb 26, 2020 -

Ken Ganley Ford Parma responded

We are so happy to hear you had a great expierence with us. We appreciate your kind review! Thanks again for your business.

February 20, 2020

Worst visit ever. Appointment for Class Action Suit to upgrade MyFord Touch software. Waited 2 hours to be told that they were unable to download the program from Ford. Left and found that my navigation w More

by TLM252
Recommend Dealer
No
Employees Worked With
Ashley Neely
...
146
...