Ken Ganley Ford Parma - Service Center

Got me the part I needed and even got to use my ford points, no problem. Parts dept was very knowledgeable and service was great. Will definitely be using this dealership for parts and service in the fu points, no problem. Parts dept was very knowledgeable and service was great. Will definitely be using this dealership for parts and service in the future More

Staff were friendly. I was kept informed of progress in determining what the problem was. And it was resolved the same day!!! determining what the problem was. And it was resolved the same day!!! More

Took my car in for liftgate problems. They fixed the liftgate and then I found new liftgate problems. They said i needed more parts, ordered, they installed the parts. Didn't fix the problem. They cou liftgate and then I found new liftgate problems. They said i needed more parts, ordered, they installed the parts. Didn't fix the problem. They couldn't figure out what the problem was so they just told me they're never really was a problem. Of They're was no problem then why the new parts?! I am disappointed that after "fixing" my liftgate they didn't ensure it functioned properly. I didn't think I had to tell them to make sure the part they were working on functioned correctly before completion. More

I'm from out of state and had issues with my car. They were willing to look at it that day and fix it. were willing to look at it that day and fix it. More

I'm from out of state and had issues with my car. They were willing to look at it that day and fix it. They were polite and helpful. My only issue was the price but I won't complain because they took my c were willing to look at it that day and fix it. They were polite and helpful. My only issue was the price but I won't complain because they took my car in and got it fixed so I could return home. All in all I would go back. More

Went in for oil change tire rotation and told him my check engine light was on because I’ve had prior to this problem a wiring harness to fuel pump now I have a wiring harness problem with a wire that g check engine light was on because I’ve had prior to this problem a wiring harness to fuel pump now I have a wiring harness problem with a wire that goes to the canister solenoid and they still charged me 150 bucks after I told him I had it diagnosed but they do not listen good job and taking my money and now they want $930 to replace the wire but I’m having problems from the fuse box on the Ford unreal More

Communication is lacking. I used them a couple years ago for recalls on some of my fleet vehicles and they were great. This time was not as good. They seemed completely unfamiliar with the recalls on my veh for recalls on some of my fleet vehicles and they were great. This time was not as good. They seemed completely unfamiliar with the recalls on my vehicles. First one was a quick easy one and if they’d indicated it would be as quick as it was I’d have saved some time shuttling the next vehicle with another driver. The next vehicle was kept for days with no updates. I had to call and there had been no indication of the potential time frame. No update that they’d completed the first step and were waiting for parts despite me indicating these vehicles were needed for use by me fairly often. I called and said I couldn’t wait, she said that she’d call when the part came in as it was supposed to be in in a few days. It’s been weeks and I haven’t heard anything from them. I imagine they’re dealing with the same supply and shortage issues everyone is, but just give me a phone call to say that. More

Job done well. They did not try and sell me services I did not want. did not want. More

1600 miles away from home and was able to get in for an oil change before I headed back 1600 more miles. oil change before I headed back 1600 more miles. More

Awesome service Will come again. Very courteous and Awesome service Will come again. Very courteous and friendly. Helpful staff. Knowledgeable and considerate of client needs Awesome service Will come again. Very courteous and friendly. Helpful staff. Knowledgeable and considerate of client needs More