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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,592 Reviews

1,592 Reviews of Ken Ganley Ford Parma - Service Center

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July 28, 2020

They provided fast service and communicated very well. The location is very convenient. They offer an array of services. I will definitely be using them again. More

by finallyfree2day
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Jul 29, 2020 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 28, 2020

Ashley was awesome. My oil change and inspection was done efficiently and I was on the road within the hour. Everything went smoothly and the car was washed which is a nice touch. More

by Denise
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Jul 29, 2020 -

Ken Ganley Ford Parma responded

Thank you so much, Denise, for your kind words, and for taking the time to leave us this wonderful feedback!

July 28, 2020

Fast, courteous service. Nick did an excellent job. Tire was ready as promised and installed within minutes. I plan to continue getting service there. Thanks. More

by jwm85
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Jul 29, 2020 -

Ken Ganley Ford Parma responded

We are very happy Nick provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 28, 2020

I took my vehicle in for a semi annual inspection (tire rotation, fluid/brake check) and I was very pleased. My car needed extra work, rear brakes and a tire needed to be patched. The service department wa More

by crj385
Recommend Dealer
Yes
Employees Worked With
Jeremy Machacek
Jul 29, 2020 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

July 23, 2020

From the phone call to set up service, to signing in, to leaving the lot, I have only good things to say about Ganley Ford. I sat in the clean/sanitized waiting area and waited a very short time. They even More

by esabo123
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Jul 24, 2020 -

Ken Ganley Ford Parma responded

Thank you for choosing Ganley Ford West, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 21, 2020

Great communication from the service dept. Ashely called me each time there was an update and made sure everything was fixed. The service was even completed ahead of schedule. More

by markpaschke
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Jul 21, 2020 -

Ken Ganley Ford Parma responded

Thank you, Mark, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

July 21, 2020

Easy to set up service appointment. I was taken care of quickly when I arrived. Service was performed quickly while I waited. I was very pleased. More

by SCOTTNAGY99
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Jul 21, 2020 -

Ken Ganley Ford Parma responded

Thank you for your business and this review, Scott. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 21, 2020

Work was done in a timely manner. Dealership was clean. Would have liked to see more employees wearing masks and welding them properly. Will return for future work. More

by LMRILEY123
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Jul 21, 2020 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford West.

July 21, 2020

A great place to have your car serviced at. They are always willing to make your experience with them pleasurable. Thank you and I appreciate your kind and prompt service. More

by YTHOMPSONWITHERSPOON
Recommend Dealer
Yes
Employees Worked With
Sonny Agosto
Jul 21, 2020 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ganley Ford West. We appreciate your business and hope to see you again soon!

July 20, 2020

I was very happy with service experience and the service writers done an excellent job they got the job done in a good time and I was happy with the service More

by NP.KELLEY
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore, Ashley Neely
Jul 21, 2020 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else.

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