Ken Ganley Ford Parma - Service Center

My car was serviced on December 27, 2021, and the service was professional and quick. I was treated kindly and I am glad that I leased my car from Ganley Ford West. was professional and quick. I was treated kindly and I am glad that I leased my car from Ganley Ford West. More

The technician was very courteous and professional. I was very pleased with the customer service. very pleased with the customer service. More

Scheduling was easy snd the work was done quickly. Communication was great and people are friendly. Communication was great and people are friendly. More

Spent $400 for a battery!!! I took my car in for a problem with the start stop feature. I asked if it could be the battery I was told no. The ran tests charged me $170 to tell me they could not find a problem with the start stop feature. I asked if it could be the battery I was told no. The ran tests charged me $170 to tell me they could not find anything wrong. Took my car home. A little over a week later same problem plus the RPMs were running high. Took it back was told after a couple days that they were able to duplicate the problem now they have to figure out why it is happening. They called to tell us that the battery was not fully charged and we needed to replace it in order to find out what’s wrong. Replaced the battery received a message stating they were still trying to figure it out ( been a week now) I called back to ask for more information I need my car back at this point. 4 days later (over the weekend) we get a call that the car is ready again found nothing wrong so they attributed the problem to the battery. I asked why they didn’t know it was the battery a couple weeks earlier when I first brought it in I was given a basic blow off answer and than why didn’t they know it was the battery when I first brought it back. Again no good answer. So I was without my car for almost 3 weeks total and spent over $400 for a battery!! Very frustrating More

Pleasant , clean environment. Staff is friendly, kind and helpful. Service was great, quick and efficient. helpful. Service was great, quick and efficient. More

Very professional and does great work in a timely matter I alway go to this service center I alway go to this service center More

Great service experience. Would definitely trust Gabley Ford again for performing maintenance on my vehicle. Ford again for performing maintenance on my vehicle. More

After a bad experience, Ashley the new service manager has restored my faith in this deslership has restored my faith in this deslership More

Nikki has been an absolute godsend through the process of getting my car fixed and has made this whole process so easy! I’m so grateful for her getting my car fixed and has made this whole process so easy! I’m so grateful for her More

Hello,Ganley Ford West Dealership has been a great Hello, Ganley Ford West Dealership has been a great place to service my car. I have used their service several times and received excellent custome Hello, Ganley Ford West Dealership has been a great place to service my car. I have used their service several times and received excellent customer experience. Thank you! More