Ken Ganley Ford Parma - Service Center

Service department was fantastic. Aaron was such a great person to deal with. We will return if there are any further service needs. Honest and fair! person to deal with. We will return if there are any further service needs. Honest and fair! More

Service was as promised. Staff professional. Questions answered to my satisfaction. Office was well lighted. Employees following safety precautions regarding current conditions. Thanks for the car wash. answered to my satisfaction. Office was well lighted. Employees following safety precautions regarding current conditions. Thanks for the car wash. More

I’m impressed with the service center and friendly customer service staff. Prices are responsible. I was kept in constant contact and will return with my vehicles customer service staff. Prices are responsible. I was kept in constant contact and will return with my vehicles More

Clean and sanitized showroom restroom service center, the waiting area was cleaned and sanitized while i waited service was fast friendly and courteous. Plus a carwash waiting area was cleaned and sanitized while i waited service was fast friendly and courteous. Plus a carwash More

I've been coming here 20+ years, Ashley in service was nice. The rest of the staff Were cold and aloof. The mechanic didnt mark the paperwork right, no fluid put in was recorded. Parts I needed wete no nice. The rest of the staff Were cold and aloof. The mechanic didnt mark the paperwork right, no fluid put in was recorded. Parts I needed wete not in stock. Battery. Air filter and cabin filter. They didnt even tell me I needed them till the car was done. A very disappointing visit. More

My driver leather sheat was torn during an oil change and tire rotation ganley repaired it and gave me a rental car for free not happy that my seat got tore but definitely happy and pleased with how they res tire rotation ganley repaired it and gave me a rental car for free not happy that my seat got tore but definitely happy and pleased with how they responded More

Every question i had was a answered as well as took the extra time to explain the work order as well go back to the vehicle and physically show me. Truly over the top customer service! Thank you. extra time to explain the work order as well go back to the vehicle and physically show me. Truly over the top customer service! Thank you. More

The service person that helped me was understanding, polite, and professional from beginning to end. He made it a pleasure to for me to have my vehicle repaired there. polite, and professional from beginning to end. He made it a pleasure to for me to have my vehicle repaired there. More

The staff was very friendly, professional and very helpful. Made me feel very comfortable which is hard to do at a dealership or mechanic shop to me. I will using this shop regularly for my repairs an helpful. Made me feel very comfortable which is hard to do at a dealership or mechanic shop to me. I will using this shop regularly for my repairs and services. Great job everyone! More

Jeremy Machacek showed excellent customer service. He was knowledgeable, courteous & kind. He answered my questions & concerns to my satisfaction. Excellent dealership. I Give 5 stars knowledgeable, courteous & kind. He answered my questions & concerns to my satisfaction. Excellent dealership. I Give 5 stars More