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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,956 Reviews
Call Service Center (888) 433-2764

1,956 Reviews of Ken Ganley Ford Parma - Service Center

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May 01, 2025

Wanna charge over a $1,000 for something that cost over $600 less elsewhere. I won’t be bringing my car back to this dealership. More

by EARTHBOUND84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
3.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2025 -

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 01, 2025

Fast and courteous. The sales guy was professional and listened to my concerns. Highly recommended. More

by FF5366
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 04, 2025 -

Ken Ganley Ford Parma responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

May 01, 2025

Professional Took time to address issues with car and warranty. Kept me updated with progress on car repairs. More

by MRANIERI0
Recommend Dealer
Yes
Employees Worked With
Dave
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May 01, 2025 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 01, 2025

Always helpful. Great service. Pleasant atmosphere. Clean service and waiting area. Good coffee ??. ?? More

by EDSELFROD93
Recommend Dealer
Yes
Employees Worked With
Dave Moga.
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May 01, 2025 -

EDSELFROD93 responded

Great dealership. Always there to help.

May 01, 2025 -

EDSELFROD93 responded

Dave Moga and C.J. Overman are excellent employees. They answer all questions and are very helpful.

May 01, 2025 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

May 01, 2025

Ken Ganley Ford made it so easy and convenient to have my SUV serviced. Friendly and great service - including the gals that picked up and dropped off my car. I definitely will be using them again. More

by Lexlee58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2025 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

May 01, 2025

Dylan Yavorsky was so very nice, he made me feel like it used to be in the old days when the costumer came first! Ford is fortunate to have someone like him working there. Thanks Dylan! More

by CATHERINESTEFANEK
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Yavorsky
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May 01, 2025 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

April 30, 2025

Quick thorough, friendly and professional. Matthew was great – he kept in contact and let me know what was going on. He did a great job. More

by JEFFLIP.WORK
Recommend Dealer
Yes
Employees Worked With
Mathew Newman
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Apr 30, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

April 30, 2025

Everyone was very straightforward and informative. Excellent. The employees were very helpful and professional with me. More

by Rick M
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Yavorsky
Report | Print
May 01, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 30, 2025

The dealership was quick and efficient, despite me being a couple minutes late for my appointment. Dylan explained the services they performed. It was a great experience More

by TMLLOYDX
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Yavorsky
Report | Print
Apr 30, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 30, 2025

Efficient, professional & easy with which to communicate friendly, a nice waiting room and accommodatins More

by Linda Rhea
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Hadgigeorgiou
Report | Print
Apr 30, 2025 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

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