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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,596 Reviews

1,596 Reviews of Ken Ganley Ford Parma - Service Center

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April 27, 2021

iThis is a great place to get your car from i recommend i This is a great place to get your car from i recommend everyone to get a car from here very good service and quality More

by debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Apr 27, 2021 -

Ken Ganley Ford Parma responded

Thank you, Debbie, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford West.

Apr 27, 2021 -

Ken Ganley Ford Parma responded

Hi Debbie, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 26, 2021

Great place to deal with friendly workers thay are out to help you with out a problem that's why I'll go back. Thanks ken More

by Train 5814
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Apr 27, 2021 -

Ken Ganley Ford Parma responded

Thank you for the kind words for Ken and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

Apr 27, 2021 -

Train 5814 responded

Sure will do that if i need help i will call y'all stay well stay safe. Ken

Apr 27, 2021 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ganley Ford West! If you have any further questions, please give us a call. We're always happy to help!

April 23, 2021

The Service Department at Ganley Ford West has always been great. The most recent visit was again another timely and as expected service experience. Everyone has been great. I would recommend service at More

by Robert Trapp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Apr 25, 2021 -

Ken Ganley Ford Parma responded

Hi Robert, thank you for your kind review; we are happy to pass along your comments to the team here at Ganley Ford West! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

April 22, 2021

Everyone was friendly and ready to help solve the problem. No problem returning to this dealership. People on the phone were very helpful in getting me to the correct department More

by Rich rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Trainer
Apr 23, 2021 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

Apr 23, 2021 -

Ken Ganley Ford Parma responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ganley Ford West! If you have any further questions, please give us a call. We're always happy to help!

April 21, 2021

Thank you for service, everyone was very friendly. Engine light came on while driving I trust Gainly will take care of my vehicle. Thanks again for all help! More

by slaughter.k5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely, Holly Welton
Apr 21, 2021 -

Ken Ganley Ford Parma responded

Thank you for the 5 star review! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We appreciate you choosing Ganley Ford West, and look forward to having you as one of our valued customers for many more years to come!

Apr 30, 2021 -

slaughter.k5 responded

Thank you

April 20, 2021

Had sway bar links replaced. A bit on the pricey side. Also had recall work done to my full satisfaction. Overall very happy with service. More

by Mustang01gt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Apr 20, 2021 -

Ken Ganley Ford Parma responded

We sincerely value your business and look forward to your next visit. Please let us know if we can be of any further assistance. We're always happy to help.

April 16, 2021

Well I wasn’t impressed with the price especially when one side is sealed & the other side has grease fittings! And I get 100.00 off my bill for serving my country wasn’t even a 5%!!! But I am happy with More

by jmw011976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed , Ashley Neely
Apr 18, 2021 -

Ken Ganley Ford Parma responded

Thank you for the kind words for Ed and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

April 15, 2021

Ashley Neely made my service experience an easy enjoyable time. She is a very personable person whom Ganley should value. The car looked great after service was completed. Thanks we will be back. More

by JOECONWAY135
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Apr 16, 2021 -

Ken Ganley Ford Parma responded

Joe, we appreciate your business, and Ashley and our service team look forward to serving you again soon!

April 15, 2021

Dropped car at 8:25am for oil change and the works check up. They said they would call if anything else found. I called at 10:17 the said they would call me back in 5 minutes. I called again at 10:45 and to More

by CASINO20001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave
May 02, 2021 -

Ken Ganley Ford Parma responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We thank you for taking the time to share your feedback, as it will help us to improve in the future. Thank you for your time.

April 15, 2021

Very good service--very nice and pleasant-i was able to get a ride to work and called when done. I also come back here More

by JOYZAV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave moga
Apr 16, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

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