Ken Ganley Ford Parma - Service Center

Great communication and support from Dave and the customer service from the service department. Dave and customer support team went above and beyond, putting in extra time to make sure my work was c customer service from the service department. Dave and customer support team went above and beyond, putting in extra time to make sure my work was completed thoroughly amidst some external roadblocks. The dedication, support, and service was excellent. Thank you! More

Scheduled appt. Week in advance. Car was not looked at the whole day and not even next morning. Excuses from the rep. Extremely poor customer service. I even asked f Week in advance. Car was not looked at the whole day and not even next morning. Excuses from the rep. Extremely poor customer service. I even asked for price on a set of tires. He didn’t even call me with a price! More

Jeremy did the best detailing I’ve ever received. He was professional and detailed it looked brand new He was professional and detailed it looked brand new More

The service I received for my 2015 mustang GT was absolutely great I have had it there twice for two different issues and both times the car issues were fixed perfectly Would highly recommend to fa absolutely great I have had it there twice for two different issues and both times the car issues were fixed perfectly Would highly recommend to family and friends thanks Matt for all your assistance in creating my new key More

I was well taken care of when turning in my lease. Wish I had known about this dealership sooner. Hope to do some leasing from them down the road. Wish I had known about this dealership sooner. Hope to do some leasing from them down the road. More

Dave, the service manager is great. He was very honest and straightforward with me. It was my first trip to the service department and I will be back! He was very honest and straightforward with me. It was my first trip to the service department and I will be back! More

Had my car for ten months, told me my keys didn't work and then made me magic keys that work on more than one car in the lot, gave me keys to the wrong car, fixed the wrong car. An absolute nightmare expe and then made me magic keys that work on more than one car in the lot, gave me keys to the wrong car, fixed the wrong car. An absolute nightmare experience. More

John G…great service advisor! Professional, personable, no hassle…made the experience much less stressful! Professional, personable, no hassle…made the experience much less stressful! More

The service department met my expectations. The service staff was knowledgeable, informative and help. My service was completed on time as promised. The service staff was knowledgeable, informative and help. My service was completed on time as promised. More

Super friendly and efficient staff. Dropped my car off and it was ready in no time. Dropped my car off and it was ready in no time. More