Ken Ganley Ford Parma - Service Center

Awesome service from David Moga. Took care of everything. Will be back. Thank you for Took care of everything. Will be back. Thank you for More

I bought my car used through Ganley west. one week later i had a few problems with the car. i took it back to ganleys. they put me in a loaner and fix my car. nice and curdious staff. one week later i had a few problems with the car. i took it back to ganleys. they put me in a loaner and fix my car. nice and curdious staff. More

They were fast and efficient. The customer waiting was cleam and comfortable. The staff were courteous. The customer waiting was cleam and comfortable. The staff were courteous. More

My first oil change for new vehicle. I found the staff to be pleasant. Nice to be greeted with a smile! Impressed that Blaise who assisted me walked me back to service waiting area sin I found the staff to be pleasant. Nice to be greeted with a smile! Impressed that Blaise who assisted me walked me back to service waiting area since my first time. Pleasantly surprised that I was offered a car wash with my oil change. Equally surprised when the Service Manager, Ashley Neely had asked if I was FordPass Rewards member giving me a complimentary oil change since I had points available to cover the cost. I have found the service manager to be extremely pleasant to work with! One can see she has the drive and commitment to consistently deliver quality customer service and sets the example for her team! She truly is an asset to Ford but equally important the customers! Extremely satisfied! Thanks for making the visit a great experience! Job well done to both Blaise and Ashley! More

Very friendly staff, very fair price the work was done right the waiting room and the place was very clean nice and relaxing right the waiting room and the place was very clean nice and relaxing More

The guy I spoke with went out of his way to help me w my warranty. Thank you! warranty. Thank you! More

I was impressed at how they really made it your business to let you know what was going on each step of the way. to let you know what was going on each step of the way. More

Absolute terrible cold customer service. I brought my wheels to get fixed last week. This week for the first time ever owning my car since 2011 the Check Engine Light comes on. I bring it I brought my wheels to get fixed last week. This week for the first time ever owning my car since 2011 the Check Engine Light comes on. I bring it into the dealership service department as they open. They ask if I had an appointment. I did not. They said to leave the car and they will take a look at it. They gave me no timeline as to when I could roughly expect any updates. Not even how many jobs they have in front of them. I expected it to be an all day affair bc to get 2 wheels changed it took from open to close the previous week to get the job done. This time I left my car at 7:30am and had to call the service dept at 1:30pm for an update which they did not have. They called at 3pm with an update they were going to run a "diagnostic test". I get a call back that informs me that the diagnostic test showed no real problems with the engine and the Check engine light was from my gas cap being too loose. Guess how much this cost me? 178 dollars! I had a %15 percent coupon to which they reluctantly applied and made it seem like I was robbing from them! 158 dollars to tell me my gas cap was loose! They never told me this diagnostic test would cost so much till after the fact. Tell me how you go to get your car fixed the previous week and then you bring it back the next week when problems show up and it costs the customer 158 dollars!!!??? The men at the front desk were not interested at all in alleviating my concerns or working with me. They made me feel like I was a bad customer and I was the one that was they problem. More

Ashley and her team are awesome. She is very responsive and supportive. Great job always She is very responsive and supportive. Great job always More

My customer service person was very quick, helpful and efficient. I will definitely be back. efficient. I will definitely be back. More