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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,832 Reviews
Call Service Center (888) 433-2764

1,832 Reviews of Ken Ganley Ford Parma - Service Center

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August 16, 2022

I really do like this dealership and I always get great service and the people r very friendly and knowledgeable More

by STRAYCAT087799
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore, Carlyle Franklin, Blaise Clark
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Aug 17, 2022 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford West, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 13, 2022

This dealer gave me an estimate, ordered the part and installed it in 6 days. I have waited 3 weeks for an estimate from another shop. No wonder I am pleased. More

by shortsuit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2022 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

August 12, 2022

They try to help you the best they can to get the problem resolved as quickly as possible More

by STEVENPREDA
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
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Aug 15, 2022 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

August 12, 2022

Great service and attention to detail from David on my Mustang Mach-E GT and at a reasonable price! More

by wally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2022 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford West.

August 11, 2022

I’ve had great service at this dealership. They are efficient, helpful, and provide excellent communication. More

by Margaret
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
Report | Print
Aug 12, 2022 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 10, 2022

Thay are a great crew and very nice they did a super job on my car plus the gave it a wash very unexpected awesome guys thanks for watching out for my safety More

by Daisywright7431
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blaise Clark
Report | Print
Aug 11, 2022 -

Ken Ganley Ford Parma responded

Daisy, Thank you for the kind words for our service department! We look forward to sharing your compliments with Blaise and our team, and don't hesitate to let us know if we can be of further assistance.

August 06, 2022

had loud noise in front end when driving highway speed. service manager drove with me to verify this..needed work done on brakes.had to replace caliper.gave me a loaner so they could investi gate this..ca More

by MARILYN BEDARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore, Blaise Clark
Report | Print
Aug 08, 2022 -

Ken Ganley Ford Parma responded

Hello Marilyn, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 05, 2022

people were very nice and friendly. They serviced my car within 24hrs and even went out of the way to repair two things my car wasn't even there for! More

by Britmartinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore, Carlyle Franklin, Blaise Clark
Report | Print
Aug 07, 2022 -

Ken Ganley Ford Parma responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

Aug 08, 2022 -

Ken Ganley Ford Parma responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 31, 2022

My dealer was prompt cheerful and helpful with all my situations and concerns with a great attitude More

by Lacreciajones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sunny, Nick Seminatore, Carlyle Franklin
Report | Print
Aug 01, 2022 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Aug 02, 2022 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 31, 2022

Staff was friendly and courteous, took my vehicle on time and let me know when it was ready. More

by Alex.ploetz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2022 -

Ken Ganley Ford Parma responded

Thank you, Alex. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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