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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,564 Reviews
Call Service Center (888) 433-2764

1,564 Reviews of Ken Ganley Ford Parma - Service Center

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November 29, 2024

Awesome dealership I bring all my vehicles here I recommend this place to all my friends and family More

by johnallenthomasjr62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2024 -

Ken Ganley Ford Parma responded

Hi, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!

November 28, 2024

Happy with the experience as in the past. But had new tires put on and would assume all the tire sealant gunk would be cleaned off and not left on the tires to look like xxx when finished and More

by Stephen.helsel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
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Dec 01, 2024 -

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

November 27, 2024

But my car there in 2020 and it's the only place I take it to be serviced. I've always been satisfied with the service More

by CS9716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2024 -

Ken Ganley Ford Parma responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 27, 2024

My truck was done, efficiently and quickly service. Writer was good. Her job and got me on my way. More

by andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2024 -

Ken Ganley Ford Parma responded

Hi Andy, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 27, 2024

Have been using this dealership since 2017. Both ownerships have been super friendly and helpful thank you More

by Hollyweber1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2024 -

Ken Ganley Ford Parma responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 26, 2024

Great customer service care and professional support. I would recommend Ken Ganley Ford to my friends and family. More

by Elmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 26, 2024

Professional and courteous. Called me in a timely manner. Quickly worked on my car and even dropped it off at my workplace. More

by JOHNJOHNSON408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you, John. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

November 26, 2024

Gave an early appointment,took me right away. Vehicle was clean and on time. Will go back More

by DSCHI98711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

November 26, 2024

Outstanding service in a timely fashion. Highly recommend for service on your vehicle of choice More

by DONJARECKI62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

November 25, 2024

My sales consultant Mike Lascola was phenomenal. Honest and up front with everything which I appreciated. I’ll happily return to Ganley Ford for future purchases. More

by BKUPCIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike LaScola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our team, and we look forward to working with you again.

Nov 27, 2024 -

Ken Ganley Ford Parma responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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