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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,955 Reviews

1,955 Reviews of Ken Ganley Ford Parma - Service Center

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May 06, 2025

It was a good experience. It was a very good experience. It was a very very good experience. More

by GKLEO7635
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Hadgigeorgiou
May 06, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

May 05, 2025

Yikes on bikes does communication need to be better. Also stock the paper in your night drop box. More

by jszymczuk84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Ken Ganley Ford Parma responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 05, 2025

Fast and efficient. A little expensive. It was a decent experience; I'm glad to have my car back More

by JJDURANT83
Recommend Dealer
Yes
Employees Worked With
Dave
May 05, 2025 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 04, 2025

Polite and professional They kept me updated throughout the entire process and completed the work in a timely fashion More

by Gagliardi.romebuilders
Recommend Dealer
Yes
Employees Worked With
Dave in service and Scott hill in service
May 04, 2025 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 04, 2025

Efficient, friendly and done well! Always a good experience when I bring my Bronco Sport in for service! More

by Leslieapage
Recommend Dealer
Yes
Employees Worked With
Dave
May 04, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 04, 2025

Very accommodating. New owners, same service as Gillingham. Will continue to use unless service deteriorates. More

by CAROLEOH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

May 03, 2025

My Mercury Mariner quit on my shopping route. I called Ken Ganley to make sure i could tow it in at closing time or later and Mathew took my info, gave me directions to give the tow driver and di More

by CATSNCARS1
Recommend Dealer
Yes
Employees Worked With
Dave and Mathew.
May 03, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

May 03, 2025

Bought the 2011 Escape brand new when it was Gillingham Ford...now that it's Ganley, I'm getting the same outstanding service! More

by alexhustick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

May 02, 2025

Dylan was very professional explained everything that was going on patient and took care of the problem for me More

by REGGIES333
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Yavorsky
May 02, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

May 01, 2025

Wanna charge over a $1,000 for something that cost over $600 less elsewhere. I won’t be bringing my car back to this dealership. More

by EARTHBOUND84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
3.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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