Ken Ganley Ford Parma - Service Center

Dave took care of my service request promptly and did a great job of giving me updates about my car. He even gave me a rental car so I didn't have to be stranded over the holiday weekend. Always a pleasure great job of giving me updates about my car. He even gave me a rental car so I didn't have to be stranded over the holiday weekend. Always a pleasure! More

I’ve been getting my Edge serviced here for a few years and it’s been a great experience. and it’s been a great experience. More

Dave in service was fabulous! He explained everything that needed to happen and gave me options so I could budget repairs appropriately. Five stars! He explained everything that needed to happen and gave me options so I could budget repairs appropriately. Five stars! More

Dave is always so pleasant, attentive, informative, and conscious of time. In fact, everyone I encounter in their service department is like that. I actually enjoy taking in my car. conscious of time. In fact, everyone I encounter in their service department is like that. I actually enjoy taking in my car. More

Service was very efficient. Dan was extremely kind and cared about where I had to be and if I needed assistance getting to or from the service center. Dan was extremely kind and cared about where I had to be and if I needed assistance getting to or from the service center. More

Took my explorer to two different places and they could not figure out the problem. The guy here at Ganley found the issues and resolved in a quick manner not figure out the problem. The guy here at Ganley found the issues and resolved in a quick manner More

Convenient, quick, professional service. I was able to schedule my service to fit my schedule. It was great! I was able to schedule my service to fit my schedule. It was great! More

They had my car for a month when they said it would be 2 weeks....promised me a loner vehicle didn't get it. Then tried to sell me a battery when mine was perfectly okay.. I don't ever want to see them agai weeks....promised me a loner vehicle didn't get it. Then tried to sell me a battery when mine was perfectly okay.. I don't ever want to see them again! More

I explained to them that I was on a bit of a time crunch, they got my car back to me in a timely manner. the waiting room was clean and quiet, large enough for multiple people. Explained my options after the they got my car back to me in a timely manner. the waiting room was clean and quiet, large enough for multiple people. Explained my options after they finished early and made sure I understood what was going on More

Friendly and helpful best experience I’ve ever had at a dealership getting repairs.they brought me home instead of making me wait. The driver was great very friendly and confident. Staff went out of there dealership getting repairs.they brought me home instead of making me wait. The driver was great very friendly and confident. Staff went out of there way to fix my car. I’ll be back More