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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,842 Reviews
Call Service Center (888) 433-2764

1,842 Reviews of Ken Ganley Ford Parma - Service Center

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October 27, 2022

They squeezed me in when my appointment never got made… worked quickly and got it done in less time than expected. Dave was awesome! More

by Leona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2022 -

Ken Ganley Ford Parma responded

Thanks, Leona! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

October 19, 2022

Took my truck in so to smoking when starting up. They say they seem no smoke. I started it to leave and smoked up parking lot. I’m not going to argue the fact. I believe I was lied too More

by Kenroupe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2022 -

Ken Ganley Ford Parma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 15, 2022

Service was prompt, friendly and helpful. Technician took pictures of the car to help explain the resolution. The pictures put my mind at ease. Thank you for the great help. More

by mdurkalski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore, Carlyle Franklin, Mike LaScola, Blaise Clark
Report | Print
Oct 17, 2022 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 14, 2022

Very friendly and helpful always good experience when taking my vehicle in for service . Very fair and very honest . More

by Ericakara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore, Carlyle Franklin, Blaise Clark
Report | Print
Oct 17, 2022 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford West to be a positive one. Please don't hesitate to reach out if you need anything else.

October 04, 2022

Awesome service team! Professional, efficient and personable. Good service, on time, friendly, and consistent in quality. More

by KENTRUMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore, Carlyle Franklin
Report | Print
Oct 05, 2022 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 02, 2022

Got my vehicle in for service and finished just as promised. Thank you Dave Moga!! More

by Dnt51201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2022 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 01, 2022

They got me in last minute and not a long wait for a Saturday. I appreciate that . More

by Donna123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2022 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford West to be a positive one. Please don't hesitate to reach out if you need anything else.

September 30, 2022

Nick was a pleasure to work with. Completely upfront about costs and the also programs available to me as a consumer. Looking forward to completing the repairs on my vehicle. More

by LINKYQ919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Report | Print
Oct 03, 2022 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nick met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

September 30, 2022

They took care of my vehicle in a timely fashion. The staff was very professional. More

by Anthony
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Report | Print
Oct 03, 2022 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

September 24, 2022

Nick is fantastic! He represented Ken Ganley Ford in an excellent manner! Nick is professional, thorough, friendly and knowledgeable! More

by Ruqayyah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore, Carlyle Franklin, Blaise Clark
Report | Print
Sep 25, 2022 -

Ken Ganley Ford Parma responded

It's great to hear that Nick was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

Sep 25, 2022 -

Ruqayyah responded

Excellent! Thank you

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