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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,564 Reviews
Call Service Center (888) 433-2764

1,564 Reviews of Ken Ganley Ford Parma - Service Center

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December 03, 2024

Amazing service all around! They were able to get me in on short notice and fixed my concern quickly and correctly. Everyone was friendly and went above and beyond to make sure More

by SBIRCH2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Alicia and our team met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

December 03, 2024

Friendly and attentive. Also waiting area very clean.Been going to Ken Ganley since I bought the car, 2011 More

by Nleonardo4727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
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Dec 03, 2024 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

December 03, 2024

Service Advisor Alicia, very nice and helpful. Dash rattle issue re. Ford Maverick is a known issue. The problem, while not gone altogether, is notably better. More

by don_bastian
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

Ken Ganley Ford Parma responded

Don, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Alicia met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

December 03, 2024

Paul was fantastic his service was excellent. My vehicle is working great so repairs were acceptable More

by Beau Bilinsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
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Dec 03, 2024 -

Ken Ganley Ford Parma responded

Beau, It's great to hear that Paul was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

December 03, 2024

Seems to be a lot larger than the old place. I like the way you are ushered in on arrival. Only thing that is missing is the car wash after service. Guess there is no room for that. More

by RAZMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
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Dec 03, 2024 -

Ken Ganley Ford Parma responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

December 02, 2024

The staff at Ken Ganley Ford Parma is courteous and the facility is clean. With one of the first electric vehicles from Ford, it’s obvious that there is a learning curve for how to bill on certain services More

by EA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Ken Ganley Ford Parma responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Dec 04, 2024 -

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

December 02, 2024

Work was done efficiently and in a timely manner. Staff was friendly and courteous. I am happy with the work one on my car at Ken Ganley Ford. Thank you. More

by hmindel4343
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 01, 2024

Very busy place. Everyone was perfessional. Turn around was fast, work done correctly. Thank you More

by ABENDER57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

November 30, 2024

Above and beyond treats customers like family this dealership is the crown jewel of the Ganley Dealerships and the best Ford dealership in northeast Ohio More

by CJPERCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Ken Ganley Ford Parma responded

Hi, we are so happy to read such a great review about Ken Ganley Ford Parma! Feel free to reach out to us if you need anything. Have a wonderful day.

November 29, 2024

Got an oil change and came home to my car leaking oil. Went back and they said it was a gasket that cracked during the oil change. They fixed it and came home to it still leaking. Brought it back for a 3r More

by Lloyd91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alicia Jeffery
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2024 -

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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