Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,810 Reviews
Call Service Center (888) 433-2764

1,810 Reviews of Ken Ganley Ford Parma - Service Center

Sort by
March 19, 2025

At the Parma Facility on Brookpark Rd I was glad to get my battery replaced, even though I didnt have an appt. Was there at 730 am and finished by 9 am Thank you Alica for your service More

by TGEORGEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2025 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. Alicia and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

March 18, 2025

Dylan is super polite, always keeps me informed about my service and is a pleasure to do business with. Will go back definitely!!! More

by katherine_boggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2025 -

Ken Ganley Ford Parma responded

Hi Katherine: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Dylan delivered such a great experience!

March 17, 2025

Best service trip ever. Will continue to come back. Can't recommend this dealership and advisor more More

by Happy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

March 17, 2025

Dave Moga gets 5 stars. The repair tech gets 2 stars. Got truck back after 3 weeks and still not fixed. More

by Karl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team, Karl. While it's great to hear that Dave delivered such a great experience, we're sorry that you weren't fully satisfied with your experience. Please don't hesitate to reach out to us directly if we can of any further assistance.

March 17, 2025

I was very satisfied with my service visit at Ken Ganley Ford Parma. George was very courteous and helpful. More

by rustyjoey1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 15, 2025

Best trip in for service. Service guy was so nice for a change. Was in and out quickly and smoothly. Highly recommend Dylan More

by F150 Lady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

March 15, 2025

Was a great experience with the team at Ganley had to wait for my truck but it was handled very well More

by AHASZYC
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Madelyn Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike LaScola
Report | Print
Mar 17, 2025 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma!

March 15, 2025

They got me in the same day! Excellent fast work! Ready earlier than they said it would be More

by CHESANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

March 13, 2025

Was able to get someone out to replace my airbags at a timely manner and was very accommodating to a day.the gentleman that came out to do the work was professional and very polite.he did the job quickly More

by chuckmechling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, Chuck, and for taking the time to leave us this wonderful feedback!

Mar 16, 2025 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! We are always more than happy to assist you if anything else comes up. Take care!

March 12, 2025

Alicia in service was amazing. So refreshing to work with someone who cares! My 1022 Bronco was practically undrivable, rear shocks had a defect and a recall. Ford said they had More

by jtoddsipe
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2025 -

Ken Ganley Ford Parma responded

We are very happy to hear that Alicia and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

1
...
11
12
13
...
181