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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,843 Reviews
Call Service Center (888) 433-2764

1,843 Reviews of Ken Ganley Ford Parma - Service Center

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March 05, 2023

Great service, great people, great atmosphere. First time using Ken Ganley Ford and they now have lifetime customers. More

by dmerdich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman
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Mar 05, 2023 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 05, 2023

We bought a Ford warranty at a Youngstown dealership. My daughter goes to Cleveland State University. When she broke down we chose the closest Ford dealership to her. Ken Ganley treated us like long time More

by dmerdich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman
Report | Print
Mar 05, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 04, 2023

I have found this Service Dept has been very professional, helpful and easy to work with. More

by LWELLS836
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
Report | Print
Mar 05, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

Mar 07, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford West! If you have any further questions, please give us a call. We're always happy to help!

March 03, 2023

Was very pleased with the service. Got done timely and at quoted price. David Moga was great to work with I will return to Ganely for my service needs. More

by kevinkilbane1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2023 -

Ken Ganley Ford Parma responded

Kevin, We are very happy to hear Dave provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 02, 2023

They were very kind and efficient with everything, didn’t leave anything out. Very good More

by kmerdich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2023 -

Ken Ganley Ford Parma responded

We are very happy to hear Dave provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 02, 2023

Everyone is friendly and willing to help. The Service Dept. is the best!!! I will always bring my car back for service!! More

by Lainie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
Report | Print
Mar 03, 2023 -

Ken Ganley Ford Parma responded

Lainie, It's great to hear that Carlyle and George were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

March 02, 2023

George provided excellent service in a timely manner on the afternoon I brought my Mustang in for service. More

by ULTIMATE12013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2023 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with George and our team and don't hesitate to let us know if we can be of further assistance.

March 01, 2023

Awesome dealership. They know what they are doing. And people who work there are all so helpful More

by Darlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, Darlene, and for taking the time to leave us this wonderful feedback!

March 01, 2023

They were pretty quick and efficient with my SUV. Carlyle was really nice and helpful. More

by cstofko1515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin, Ken Pitman
Report | Print
Mar 02, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Carlyle and our team, and we look forward to working with you again.

March 01, 2023

They went well out of their way to make sure I was back in my vehicle quickly. Any issues were resolved even more so. More

by kenauvil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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