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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,832 Reviews
Call Service Center (888) 433-2764

1,832 Reviews of Ken Ganley Ford Parma - Service Center

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March 18, 2023

George was great. He explained the recall and was apologetic for it taking longer than expected. I appreciate the honesty l. More

by dawnup.812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2023 -

Ken Ganley Ford Parma responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

March 16, 2023

I did not deal with the service department. But I can say in the past I have, and they were very nice More

by rob61270
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Mar 17, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 15, 2023

Friendly, prompt, thorough. Ken calls and answers all questions. Would recommend for service on your vehicle. More

by CITY2384
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin, Ken Pitman
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Mar 16, 2023 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Mar 17, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

March 15, 2023

Overall experience, I would’ve put mark pzero star because such a bad service I received More

by hmscontractors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2023 -

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

March 15, 2023

Always helpful and prompt! Highly recommend this dealership to anyone. Upfront pricing very trustworthy every visit. More

by KNOTAGAIN411@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2023 -

Ken Ganley Ford Parma responded

Thank you for your business. We appreciate you taking the time to leave us this great review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Mar 17, 2023 -

Ken Ganley Ford Parma responded

Hi, we are glad we could help! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

March 14, 2023

Fast & friendly service. Dave moga & crew were great. I would highly recommend ganley Ford service More

by Nick_raich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2023 -

Ken Ganley Ford Parma responded

Thank you, Nick, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 13, 2023

Dave provided friendly, efficient customer service. He was so helpful and personable, as well as knowledgeable. More

by ET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2023 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 13, 2023

Dave was very friendly and took care of all my concerns. I appreciated his help. More

by Kamina1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
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Mar 14, 2023 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad Dave and the team were able to help, and we hope to see you again!

March 13, 2023

Took my Ford Ranger in for a recall and a safety inspection service greeted me as I walked in and vehicle done as I waited. Great experience. More

by Studor240z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford West to be a positive one. Please don't hesitate to reach out if you need anything else.

March 13, 2023

Very pleasant people. The staff was amazing. I felt important being there. Awesome service, thanks More

by SCOTT.HARWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman
Report | Print
Mar 14, 2023 -

Ken Ganley Ford Parma responded

Thank you, Scott. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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