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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,832 Reviews

1,832 Reviews of Ken Ganley Ford Parma - Service Center

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March 23, 2023

Always a pleasure doing business here at Ganley Ford West! Sales and service for several cars. More

by BGAUGHAN57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 22, 2023

Was unprepared for the amount of time it would take to repair my car, and being a one car household I relied on that car very much. Ken was able to get a loaner car while it was being repaired and kept me More

by Dj.Brestensky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin, Ken Pitman
Mar 23, 2023 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Mar 24, 2023 -

Ken Ganley Ford Parma responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

March 21, 2023

Dave Moga was extremely helpful in making sure my oil change was done and getting my brakes fixed up as well. When I initially came in for my oil change there was a recall on a part that got fixed during More

by Jill Krebs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
Mar 21, 2023 -

Ken Ganley Ford Parma responded

Jill, Thank you for your business and this review. We're happy to hear Dave and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Mar 23, 2023 -

Ken Ganley Ford Parma responded

Hi Jill, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. If you have any further questions, please give us a call. We're always happy to help!

March 21, 2023

I’ve had to take my truck back 4 times and every time I got it back my truck drove worse. Now I have the inconvenience of driving a rental truck for work. More

by JMus
Recommend Dealer
No
Employees Worked With
Not listed
Mar 21, 2023 -

Ken Ganley Ford Parma responded

We are sorry to hear about your experience with our service department. Can you please reply with the first and last name on the account, the type of vehicle and a phone # to reach you. We would like to get more info so that we can address this. Or you can email the info to our Customer Relations Manager at Wheatley@GanleyAuto.com

March 19, 2023

Great customer service, knowledgeable service representative, he got back to me with an estimate very quickly. More

by boyda2nd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
Mar 20, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 18, 2023

The workers left listen to you as a person and will let you know about any specials. More

by TERENCEDALEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman
Mar 20, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford West to be a positive one. Please don't hesitate to reach out if you need anything else.

March 18, 2023

I bought my Ecosport there. Dave Moga is great with names/ faces and cars, and always makes me feel welcome. I was disappointed this time (oil change) that my wiper fluid was no More

by Hedenman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. We apologize for not refilling your wiper fluid. Thank you for choosing Ken Ganley Ford West!

March 18, 2023

Brought my car in for the recall appointment did nothing, but gave me an oil change that I did not order the guy to check me in was a total jerk. I want no correspondence from Ganley, and I will not patroniz More

by Sam7281
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Pitman
Mar 23, 2023 -

Ken Ganley Ford Parma responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 18, 2023

Everyone was super helpful and communicative. Great and quick service. Would definitely recommend going here. Thank you Ken. More

by Emmanuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Mar 20, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

March 18, 2023

That’s bad service I will take that company to the court because take my money and don’t foxes my car More

by mohsenalyayoub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Pitman
Mar 22, 2023 -

Ken Ganley Ford Parma responded

We are sorry to hear about your experience with our service department. Can you please reply with the first and last name on the account, the type of vehicle and a phone # to reach you. We would like to get more info so that we can address this. Or you can email the info to our Customer Relations Manager at JWheatley@GanleyAuto.com

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